Shopkeepers ne jhut bol kr product ko diya unhone bola sirf 2 size ke mask aate h small for girls and large for men jbki mene unke smne try kiya to mask mujhe dhila ho rha tha pr unhone bola ki bill bn gya h hm kuch nhi kr skte
I placed an order on Adidas.com for a men sandals on 11th of July and I’ve received a different item and a used item . I called the customer support and informed the issue and they asked me to mail them at [protected]@adidas.com and I mailed them too . I got no proper response to my calls and mail and after a week I got a reply saying that “WE WILL TRY TO RESOLVE YOUR ISSUE IF POSSIBLE “ .
I was shocked to see such an irresponsible response from Adidas and I made another call to the customer support ! But still got no better response other than asking me to wait for another 48 hrs .
And the customer support team is the worst in Adidas, they do not know how to talk to a customer . They r so careless about the way they talk .
This is completely sick about Adidas .
I’ve been using Adidas for the past 6 years now and for the very first time I’m regretting my decision choosing Adidas . And I’m never gonna go ahead and choose Adidas here after !
With such a customer service Adidas is never gonna get a good name at the customers end .
Very disappointed with Adidas and especially with its customer support.
Dear concern,
I have purchased one pair of shoes from your store in the month of April 2021 . It has some defect and due to lockdown in Delhi I was not able to come to your store for exchange. Now I came to your store at nirman Vihar v3s for exchanging it but they denied it for exchange . Please exchange it on urgent basis as I am facing problem in this article .
For your reference I am also attaching some of pictures of this article which is showing defect .
Thanks
Arvind Kumar
M- [protected] / [protected]
I Placed an order with Adidas (order id:[protected] which was delivered to me with a wrong article. Due to an issue with the size, colour & absent side stripes (i.e didferent article) of the product that was ordered, I immediately raised a return request with Adidas on email along with the pictures of wrong product received. After 2-3 attempts of raising the request, they accepted my return and the order was finally picked up by the courier partner on 8th of July 2021. I was told by Adidas that as soon as they receive it, they will run a quality check within 24 hours of receiving and after 24 hours of receiving, will initiate my refund to my source payment method. They received the return product back on 11th July 2021 and neither they informed me the same on call or email, nor responded to my emails. I had to call them everyday and for 3 days they kept giving me complaint id’s as they hadn’t run the quality check and it kept delaying. Every-time I was given several complaint no’s which are ADI1980768, ADI1980950 and kept asking me 24-48 hour time. Still they didn’t care to revert to my emails. Then today I called them and they told me that the quality check failed because of different product which was my soul reason of returning. I returned them the product I had received and told them to check the reason of return and return email request im which pictures were well attached, they checked and apologised and raised a new quality check request and given me request number ADI1982039 and again told me to wait for another 24-48 hours. I several times requested for a call from senior officer or grievance officer, they always promised but no one ever called except for once where again I was asked another 24 hour time. It has been 10 days since the pick up however, no refund has been received by me. Today, on 16 July when I Spoke to the customer service team they blatantly told me that they are unable to perform quality checks and the refund is therefore not processed. Due to a fault at their end, I cannot keep waiting for the refund especially of an amount of ₹5099. Kindly assist in resolving the issue.
The order number for the respective order was:[protected]
Name: Arjun
I ordered an Adidas track pant from Adidas with order id:[protected]
They sent me a wrong article of diff size, different colour and absent side stripes, I emailed them the complaint along with pictures if wrong product received, they accepted the return and initiated my return pick up on 09/07/2021 and they received it on 11/07/2021. They were supposed to refund my money by 12/07/2021 but they didn’t. They did not respond to all my emails until today.
Today when I called them, they denied my refund. How are they supposed to do such big scam of sending wrong product and looting money from customers like that? Please help me
To
Adidas team
This is in ref to the below mentioned product which are had purchased from your esteemed brand and somehow have faced immense unpredictable quality issue.
As a family we have been long old loyal customers for your prestigious brand and we expect no such deemed quality levels .
To brief
Purchase date : 16th June 2021
Amount : INR 17999/-
The said product quality is is like any other low quality shoes .
A Quality issue vs price paid, shoe bite regularly and uncomfortable fit was never expected from such an expensive top of the line anchor model .
Very important : There was a different technology stated at the time of sale vs the mentioned – We researched the same and came to know this week
My daughter has gone under mental trauma and stress on the above which is very sad to observe.
We have the video as well for the same which we have kept for due records.
Expectation : Kindly refund the same as a special consideration.
We have high level of trust on Adidas and would look forward for the needful.
PFA Bill for your perusal
Regards
Aankush Ahuja
+91-[protected]
I Placed an order with Adidas which was delivered to me on 30th May 2021. Due to an issue with the size of the product that was ordered, I immediately raised a return request with Adidas. After 2-3 attempts of raising the request, the order was finally picked up by the courier partner on 5th of June. I was asked by Adidas to provide my bank details over email since it was a cash on delivery order, the refund was to be done on the respective bank account. I received an email from Adidas on June 7 2021, two days after the pick up stating that the refund will be processed within 4-5 days. It has been 12 days since the pick up however, no refund has been received by me. Today, on 17th June when I Spoke to the customer service team they blatantly told me that they are unable to perform quality checks and the refund is therefore not processed. Due to a fault at their end, I cannot keep waiting for the refund especially of an amount of Rs6550. Kindly assist in resolving the issue.
The order number for the respective order was:[protected]
Name: Shubhankar Tiwari
Contact: [protected]
I Bought expensive adidas sneakers in anticipation of them to last long but the upper of these shoes have started to fall/worn off/crack before even 2 years o[censored]sage. I Therefore demand its replacement/full refund.
I’m also attaching picture of these. Prompt action would be appreciated.
Thanks
Parag
+[protected]
[protected]@Hotmail.com
attached: Pictures of shoes
I ordered a couple of shoes on the 12th september 2020.Order number[protected]. I received the same on the 18th. So far so good.
Of the two pairs, I found one, not to my liking and requested return of the same, immediately.
On the 19th, your representative picked up the material from me. There was acknowledgement from your end for this, like we get it from Amazon or Flipkart.
After waiting for a reasonable period, on the 23rd I contacted your customer care number.
I was informed that there was a lengthy process. The returned material will have to reach your warehouse and it takes a maximum of 7 days. Then after scrutiny to accept the return and authorise refund it will take another 7 working days. This in itself was shocking. Amazon refunds the money without hours after collecting the returns.
Till date, I have been calling them with interval of three days only to listen to the same story. The material has not reached their warehouse and they can do nothing about this.
Kindly advise further course oaf action.
So far I have not received a single mail or call from your end.
Each time I try to call you takes about 30 minuted to speak to your representative.
There is no professional approach.
Hope something will happen at least after this.
Regards
Shankar
Dear Sir,
As per attached invoice, an order was placed on 24.05.2020 for Predator 193 FG Shoes. Refund/Replacement was sought since the shoes were not of correct size. The product was returned and confirmed its receipt by adidas.
On 23 June 2020, Team Adidas (Name was not mentioned) informed that returned product failed in quality check process as the product was received ‘’without brand box’’. Quote: We will be unable to process your return/refund request further ’’Unquote.
After many email communications with customer care adidas team, the reply was that it was forwarded to the concerned team .The last mail of adidas was received on 13 Aug 2020.The issue is neither solved nor it was escalated to higher team of adidas.
I would like to submit the following :
1. The product was returned with same packing which was received, and the adidas team courier agency also made video film and said packing is also ok. I asked video film from adidas which was never shared.
2. I asked quality team report which was never shared. It may so happen that the either courier agency did not handed over the same packing or adidas team did not forwarded the same packing to quality check department.
3. I asked phone nos/emails of higher team or management which was never shared till date.
4. While ordering, it was never mentioned what consists of your packing details as to how many pouches or tags, boxes would be there i.e this product also being dispatched with so many packing boxes/tags etc. Your courier agency also did not acknowledge that they have handed over the original packing with details.
In view of above points, I therefore request to please review the status of refund and escalate this issue to higher management.
Please solve this issue within 10 days otherwise I shall be free to take any legal action/Media/online sharing of this issue at your risk and cost.
With regards,
Rahul Sharma
Mobile: [protected]
