I Placed an order with Adidas which was delivered to me on 30th May 2021. Due to an issue with the size of the product that was ordered, I immediately raised a return request with Adidas. After 2-3 attempts of raising the request, the order was finally picked up by the courier partner on 5th of June. I was asked by Adidas to provide my bank details over email since it was a cash on delivery order, the refund was to be done on the respective bank account. I received an email from Adidas on June 7 2021, two days after the pick up stating that the refund will be processed within 4-5 days. It has been 12 days since the pick up however, no refund has been received by me. Today, on 17th June when I Spoke to the customer service team they blatantly told me that they are unable to perform quality checks and the refund is therefore not processed. Due to a fault at their end, I cannot keep waiting for the refund especially of an amount of Rs6550. Kindly assist in resolving the issue.
The order number for the respective order was:[protected]
Name: Shubhankar Tiwari
Contact: [protected]