This is regarding an Adidas sport shoe I purchased from Shoe Park, Alaka chowk, Pune on date: 21-Nov-2009 for Rs 2399/-
I found that Sole of the shoe got damaged within 2 weeks after purchase. I immediately rushed to the above shop and shown the damage to them. Shop owner initially rejected but after showing him bills and damage asked me to keep the shoes so that he can send it to Adidas for further action. I handover the Shoe in next week (Date[protected].
After a week long wait when I went back to check with shop (Date[protected], he gave me back the shoe with some patch work. The patch work done was nowhere matching Adidas standards. When I asked him if he had really sent this to Adidas he confirmed the same very confidently. However, he could not provide me any proof of Dispatch to Adidas or Return/Repair report from Adidas. He also argued with me and behaved in very unprofessional manner.
Further I noticed that same show was available in other Stores at less price (Rs 2199/-).
I have been using Adidas products from quite sometime and am very much satisfied with the quality of all products. This is the reason I purchased the above shoe blindly. However, above experience is really disturbing.
I request you to please look into above matter.
Model of Shoe as mentioned on Bill : REPLION-ALU/NEW-ADIDAS-GT-SPORTS-8
Shop Name and Address :
Shoe Park
244, Narayan Peth, (Alaka chowk)
Laxmi Road
Pune – 30