dear doctor
i was hospitalized in platinum ward during 10 May to 13 may due to lower back pain.
i would like to highlight and request hospital management to improve the following services.
1. MRI Report : More than 24 hours taken to disclose the MRI report. It was really strange. without MRI report, the doctor was not able to take the correct actoin. even i was also consfused, why the report takes this much time.
2. The walker was not available in the ward. after so many request your staff arranged
3. wheel chair : Use to wait around 15 ~ 20 minutes to go and come back for IFT and MRI.
4. TV was not functioning and even Remote was out of reach for staff also. any way the TV start functining after too much followup
5. Food quality : since outside food is not allowed. therefore the food quality and soup quality must improve. so that the basic requiement of human body can intake for correct response of medicines.
6. Due to ward name ( like Gold, platinum, suite, saffire), my mediclaim policy got doubt, weather i am eligible for such ward or not. therefore please make a check list and eligibility for each group