Dear Sir / Madam
I m Devina Mishra 53 years old Female – a resident of Punr n have been visiting hospital since 2011 for my parents n for myself as n when !
This is regarding a complaint about your tele / online consultation desk.
+ 91 [protected]
I contacted them on their whatsapp around 9.30 am to consult
Dr Anand Vijay whom I m consulting since 2011 /12 & very recently also when I got covid+ on 12th March 21 in Dubai.
Today I again needed to consult n I messaged tele consultation team around 9.30 & till now 6 pm I m awaiting to hear for appointment after making online payment of Rs 500.
I understand the busy schedule of hospital n staff during the testing times but the team should respond atleast if consultation is going to be or no n what time.
After making the payment the team decided not to respond only. Its not acceptable.
I m waiting since 9 hours.
Last 4 hours I m messaging n calling them to just tell me tentative time of my tele appointment but they are disconnecting my call n not replying my mesaages.
Attached here the screenshot of whatsapp communication.
It’s just because dr Anand Vijay who is such a competent n good natured doctor that I m calling Aditya Borla even from sitting here on Dubai but the behaviour of your staff – whoever was on duty today specially from noon till now)( check timings of m( y screenshot) otherwise I wouldn’t have contacted. Its a kind of discourteous n disrespectful behaviour from your staff by non reverting once the payment is made n disconnecting my calls deliberately.
Currently I m stuck up on Dubai & despite telling them not to call on my India number, I m getting 2 calls on my India number.
You are a hospital of repute n these kind of behaviour definitely give a bad name to hospital.
I request you to please look into the matter. N position some good n efficient staff.
Best regards,
Devina Mishra
Baner,
Pune 411045
Maharashtra
