I have booked hyundai venue dct deep blue sx+ variant which is a completely automatic car on 24th june 2019 with the booking reference number 190428 at advaith motors (P) ltd bilekahalli with the sale consultant shantha kumar. K. N (+91 – [protected]).
It had been ensured that it will be delivered by august 10, 2019, but its been almost 3 months now and we have not received our delivery. We have called the sales consultant shantha kumar multiple times to get an update on the same but he is neither responding to our calls or messages and if ever he does he is giving excuses that he is not in the showroom, left his phone at home so was not able to respond, was on leave for 10 days and it goes on and on. To overcome this obstacle we directly went to advaith bilekahalli showroom on 14th september. The issue was escalated to syed mubarak who introduced himself as the sales manager (+91 – [protected]). Mr syed confirmed that he will be taking charge of our case and provide us with an update by 17th of september, 2019. We called him on 17th to get an update on which he said “we cannot help you with this. Kindly go ahead with the cancellation”. This is the height o[censored]nprofessionalism shown by advaith executives.
Attaching the documents of booking.
Requesting you to acknowledge the situation and let us know at the earliest that advaith can deliver the car or not.