2 consignments were booked for shifting from Pune to Kerala. I was given an estimate of maximum 2 weeks, now its been more than 2 weeks since the consignments were picked up from the source(Pune). I have tried escalating it with customer care but hardly any thing changed. Each of the consignment were lying in the hubs for more than 2-3 days because they didn’t have a carrier. When I contacted customer care today, I was told it would take another 2-3 days for my consignment to reach me, this is unacceptable considering the exorbitant charges(45k) that I have paid.
I needed my car(one of the consignment) for travel purpose in Kerala, since it wasn’t available I had to go with rental service .
Since I dont have household items, I had to purchase a lot of new items to manage my household chores.
I need my consignments to be delivered to me asap and a refund based on each extra day(1000 INR) that has been taken by the company to deliver it to me.
Consignment Numbers – GCPUN[protected] and GCPUN[protected]