Dear Sir,
This is in reference to the Booking Number D3R8TS, I booked the Ticket from New Delhi to Kaula Lampur for my family under the promotional scheme today. The original itenerary booked online by me is from Ist of May'2011 to 9th of May'2011, but to my shock after making the payment I observed that the return date is same as of Departure Date i.e. Ist May'2011.
I contacted Air Asia cusomer care office and advised by them to book another return ticket, which I booked for 9th again. The new return ticket Booking No is D6GJGJ.
Now my humble request to Air Asia is to look this matter seriously and generously and cancel the return booking of Ist May'2011 and credit the refund in my credit card. I am confident that no amount will be deducted and 100% amount related to return ticket value will be credited to me.
I am not aware of how the Dates have been clashed (Same day departure & return) during the online booking of the tickets but penalsing with entire fare of about Rs.16000.00 is not getting down well with me. I booked the tickets just because of pormotional scheme launched by the Air Asia and I found it affordable. But if I will be penalised for the clerical error than whole concept of getting the cheaper ticket will be defeated.
Confident that matter will be solved in my favor.
Regards
Deepak Khurana