We had booked for journey with Air-Asia from Singapore to Phuket for Nov. 26, 2008. On reaching the airport we were informed that the flight was cancelled and our booking was transferred to the next day i.e. Nov. 27.
Again on Nov. 27th the flight was cancelled. In addition to this our flight from Phuket to Bangkok was also reported canceled due to closure of the Bangkok airports.
Both our tickets were canceled and we were assured of credit refund on credit card.
We have been regularly writing e-mails, none of which have been replied by Air Asia. The refund has also not been credited to my card yet.
Air Asia has no call centre in India. Even on calling their call centres at Bangkok/Singapore there is no proper response.
Please advise e-mail id of some competent authority whom this matter may be referred to.