I had booked a flight from mumbai to delhi – i5 330.
After the security check was done and all passengers were waiting at the gate, we were told that the flight had been cancelled due to earthquake in delhi (Complete fake news).
For a flight of 180 passengers, there was just one counter to deal with all of them. We were told that we'll be accommodated in another flight (The one that leaves at 5.50 and another at 8.40).
They assured us initially that we'll all be accommodated and after an hour they informed us that the flight was full and nothing can be done now.
I was waiting there for 5 hours because they said that they're getting flight tickets from other airlines.
I can't begin to explain how much i had to suffer financially as well as physically and emotionally because of this.
Being a female at 3 in the morning, i had nowhere to go to, no hotels to book at this time.
I already had a train from delhi at 8 which i had to miss and bear the financial loss.
I explained this to your staff and they kept telling me that they'll be giving priority to females first and they're arranging for seats in other flights and in that hope, i kept waiting at the airport.
After all this, we were told that they couldn't do anything. They couldn't get a single seat ticket in any of the flights operating today which is impossible to believe.
Airasia has clearly shown that all you care is filling your pockets and have been trained very well to fool the customers.
I'm definitely taking this to the consumer court and i'm sure many other passengers will do too.
According to the new charter, if the flight is cancelled or delayed by 6 hours, you have to provide another flight ticket within that time and the airlines has to pay the compensation of[protected] to the customer.
Ref : businessinsider.in/flight-cancellations-delays-will-result-in-compensation-by-in…⇄ Cms
The airlines will also have to provide free accommodation if there's a delay of 24 hours or more.
If you can't even abide by the new rules, i don't know how your airlines is still operating.
I want a complaints officer to call me and i want a compensation of rs. 10000 for all the losses i had to suffer.
I want a callback asap and if i don't your staff will definitely be getting a taste of your medicine.
This is by far been the worst kind of service i've witnessed and in want a solution asap.
Aastha
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