I was traveling with 2 senior citizen (my mother & my father) my wife and my son(infant) with air india flight ai 854 from pune to delhi on 5.06.2019 to depart at 22.20 from pune.
I reached at the pune airport at 8.30pm and requested mr.Kamlesh sitting at the check in counter to help me with the check in as i was travelling with an infant. Its as per law that person traveling with infant and senior citizen must be given priority.
though mr.Kamlesh counter was vacant he intially refused to give us a checkin and after lot of requests with lot of hesitation he allowed us to check in.
thereafter i had already booked my seats through make my trip seat no 4c, 4d, 4e &5f he refused to give those seats despite the same being clearly mentioned in my ticket. After lot of discussion he told me that only if i show him my invoice then he will give me the boarding pass.He developed a new procedure and after 15 mins when i showed him the invoice then he gave me boarding passes.
The flight got delayed and i was waiting with my family members at the food court.
When boarding started we all checked in and from aerodrome i realized that i forgot my baby bag at the food court. When i requested mr. Kamlesh to request an air india staff to collect the bag he in a very rude and disrepectful manner asked me to wait behind and continued with checkin.
Mr.Yadav from cisf was standing there and he told mr kamlesh to request someone to go and collect the bag. We had a heated discussion and he abused me and told to remember my things.
The behavior of mr. Kamlesh is very disturbing, disrespectful, non-cooperative and i think he must be sacked from the airlines immediately.
He doesn't deserve to be in Air India.
