Dear sir,
I travelled with my family on ai-916 flight from dubai to new delhi on 24.6.2019 on seats no 14a, 14b, 15a & 15b. However i am very sorry to say that the services of air india, hospitality, behaviour of cabin crew had detoriated a lot in the last few years as i have been regularly travelling on air india overseas on my business or leisure trips.
Next time when i will travel air india would be my last preference because of the incidence and experience on my last flight and the same was the view of all the co-passengers travelling with me.
The harrasment started the moment we boarded the plane as there was no cooling inside the plane and the acs were not working. It became highly suffocating inside and all the passengers including me were profusely sweating. However things improved after the plane took off and it reached its desired altitude.
Next shock was the entertainment screen was not getting powered on on my seat no. 14b and touch of the adjoining screens on seats next to me was not working.
To top it all the behaviour of the cabin crew shweta nanda on board the flight was really rude, blunt, arrogant, full of attitude and highly uncoperative towards all other passengers including me. She didnt even bothered to check the passengers for seat belts at the time of take off, my fellow passenger had put his hand bag on floor in front but she didnt even for once got it removed.
She was bluntly refusing to all the small requests of the passengers and i dont know in which hurry she was. The lady in front of my seat had to ask her thrice for luke warm water as she was travelling with an infant but this crew was not even bothered to listen to her or to attend to any crew calling signs on board.
Instead of listening or attending to the customers she was really in a hurry to just distribute the food pkts and was talking very rudely to passengers who asking for something to which she was blindly and bluntly refusing. She had heated arguments with many passengers to which some of the complained to the flight captain also.
Her behaviour in flight have brought down the name of the airlines and our country. She doesnot deserve to be on such a job which involves a great amt of hospitality and skills of politeness and smiles instead she was too rude, arrogant and mannerless towards other passengers. Her misconduct towards her duty should not be tolerated for a second. I am very surprised and shocked how such hostesses are recruited and employed in such a competitive industry where services and conduct matters a lot.
This is the main reason why foreign airlines are being preffered over our national carrier. I know no action against her would be taken but i am writing in a hope that one day someone will set all these things right and such type of behaviour would not be tolerated anymore and the culprits would surely be taught a lesson as it happens in other countries.
With regards
In a ray of hope
Vikas khatri
Email – [protected]@gmail.com