Air India cancelled our 6 flight tickets from Frankfurt to Delhi due to Covid last year July. Since then we have been unable to receive our refund and we have been passed from pillar to post.
We have contacted various customer services desks and emailed multiple times. What else can we do?
I believe there is a court order in place which places Air India under obligation to refund cancelled flights. Do I need to go to lawyers to enforce this ?
We are not talking small money – its over 4000 USD of costs which they are sitting on.
Ref. booking PNR [protected]