Air India — My open e ticket is not scheduled by Customer service team

Air India Phone
+91 11 2462 4075 [Helpdesk]
+91 22 2581 8515
+44 207 760 3290 [UK]
Air India Website
Air India Address
Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

Dear Team,

On 13th July I tried to reschedule my flight from Bhubaneswar to Mumbai for 2nd August 2021 through my open e ticket. Customer service team assured that they have scheduled the ticket for the above mentioned date and I will get mail confirmation with PNR details within 24 hours, however I didn’t receive any mail confirmation.

I tried to reach out to customer service team on 14th July, but I was surprised to know that it was not scheduled on 2nd August 2021. I have recorded the entire conversation and can share as proof.

This is pathetic customer experience.

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