It has been more than six months since the day I cancelled the ticket (Booking reference: HJLKB, Eticket #[protected], Flight number: AI 176) and was promised a full refund. There have been no replies to my emails, no answers to my phone calls.
The ticket was booked on 31 December 2021 and was cancelled within 24 hours. I cancelled the ticket via phone call to the air india customer care, who confirmed that there are no charges related to this cancellation and I am eligible for a full refund.
It is very inconvenient to wait for so long for the refund and to spend hours trying to contact Air India e-commerce and customer service. Please see to it that the refund is processed immediately.