Air India — Refund Not Received

Air India Phone
+91 11 2462 4075 [Helpdesk]
+91 22 2581 8515
+44 207 760 3290 [UK]
Air India Website
Air India Address
Marine Drive, Nariman Point, Mumbai, Maharashtra, India – 400021

I would like to bring to your notice that I have not received any refund for my ticket. I have contacted many times to this [protected] email id and even via air India customer care(Toll Free number), still there is no positive response from your side. every time I have received a response that refund has been initiated and I have even given a refund reference number 09********KJW, but when I’ve contacted the bank, they told me if the refund was issued by Air India, it would automatically reflect in my account(Credit Card).
Some days ago when I emailed e-commerce and escalated the issue, I was told that I would get the refund in 7 days. But there is no refund credited to my account.

I have received this mail from your side long back
“With reference to your below mail, we want to inform you that as we checked your ticket PNR:YQWV4 status it’s showing refunded on 28th December 2020 with refund reference number 098CS14395KJW. So kindly get in touch with your bank.”

And this is the recent mail

“Dear Sir,

Greetings from ecommerce!

Sorry for the delay in settling your account. We are escalating the matter to the concerned department for necessary action.
We are facing a backlog of refund requests and we appreciate your patience in this regard.

Thank you for your understanding and support.

Warm regards

These are ticket details –
PNR VQWV4 and ticket Number[protected].

I request you to please refund the money either to my card or to my bank account, As it’s been a long time from October 2020 to May 2021. But still there is no refund initiation from your side. I please request you to look into this matter at the utmost priority and please make sure that this time the refund should be issued/initiated and credited
Now please make sure that refund has been generated and credited to my account. Please process it as soon as possible sir. Please. It’s a sincere request from my side. Please.
It’s a matter of around 27 thousand rupees and it’s not a small amount for me. Please try to understand.


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