Air India — Refund not recived for cancelled flight: PNR – Z942L : Tracking Ref[protected]/3

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I am waiting for refund of ₹ 6164 to be received in my account for the cancelled flight by airindia due to covid.

I booked a flight on 18th Mar 2020 and The ref number of transaction is[protected]

My travel date was 22nd March 2020 (Goa – Mumbai) and the flight was cancelled from Air India only.

I have sent almost 20 plus mails for follow up but they keep saying they have refunded the amount but i have not recieved amount in my bank account.

The last reply i got from airindia is to check with my bank:
“With reference to your below mail, we want to inform you that as we checked your ticket PNR:Z942L status it’s showing refunded on 08th September 2020 with refund reference number [protected]D7. So kindly get in touch with your bank.”

When i contacted my bank HDFC ( they said they have raised request with airindia to give details). its been 2-3 months since HDFC is waiting for reply.

Its been almost 1 year 4 months now since the flight was cancelled.

Sumit Chouhan

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