I had the below ticket with air india for my mel – del travel, booked from makemytrip.
I travelled on 8th dec melbourne to delhi. But for some reason had to stay there longer.
Hence i called air india in end of dec (25-28thdec) and got my ticket status changed to open (Which ur agent confirmed).
My ticket was in kept in open status till june.
20 days back i called up air india and the cust care executive is saying your ticket status is shown as refunded in our records so talk to ur booking agent (Makemytrip)
I called up makemytrip now and they are saying that since the change was done by airindia team, they can't help. But yes ticket status is shown as refunded and not open.
My questions –
1. When i requested for placing my ticket as open, why is it marked as refund?
2. Since my ticket was partially used already, you told me that tickets cannot be refunded or changed to other passengers, hence i opted for open.
Now how your records indicate it as refund?
3. If it was refunded, where was it refunded to? I haven't received any money back? Nor makemytrip (I confirmed with them)
4. Since you moved my ticket, i am sure you have the call logs. Please check the records and confirm what i requested and then got a verbal confirmation saying that your ticket has been changed.
Since it was a open and not date issued, no mail was sent out to me.
Talking to your team is a challenge. Atleast 40 min of hold time. Hence i am writing to you.
Hope this is a quicker way of getting logical answers to my questions.
I cant just go around incircles, calling you and then makemytrip everyday.
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On this mail thread i have checked with makemytrip again and the answer i get is – ticket has been put on refund status by airindia so they can't help.
I am sure you can definitely check the call logs about this ticket – that i had with your agent in dec – wherein i requested for a open status (As he advised that my ticket can't be refunded or cancelled)
It's high time i am going back and forth on this issue.
Since it's an error from your end to put it into refund instead of open status, give me another ticket / voucher of same value to be used next time. But what am i hearing is that for rs 50, 000 worth of my ticket and booking i am not getting anything back… Neither refund nor ticket (As i always requested).
Requesting immediate action and response please.
Pnr h0yf0
E ticket 098-[protected]
Manisha. [protected]@gmail.com
Manisha