I did travel with my spouse on airindia express flight ix346/10oct dubai kozhikode. I had to wait for more than 1 hour at kozhikode airport to retrieve the broken box, as the last piece on the belt.
Subject was referred to the staff and without looking at the box, he straight away informed that there is no compensation for broken wheels and handle. It is not the broken wheel, apiece of the box, along with the wheel was already gone.
Below is the complaint, which i forwarded to airindia express
Dear concerned
I did travel with my spouse, on ix346/10oct, dxbccj, with 3 piece baggage. I was satisfied with the in-flight services, but was totally dissatisfied with the mishandling of my baggage.
I had to wait for more than 1 hour to retrieve my baggage, which was received by around midnight. As soon as i collected my baggage, i noticed that corner of my suitcase was broken and the wheel is also lost. I reported to one of your airport staff, mr. Shibil, who informed that he is unable to do anything in this case. He informed that they are not handling such cases at ccj airport, and asked me to write my grievances and claim through the ix customer support by e-mail.
The baggage (Suitcase) under tag no ai351429 is now totally useless. Attached are images of the broken suitcase and copies of tag and boarding passes.
I request you, either to replace my suitcase high flyer th0193pcabs with the same quality one or reimburse the cost of the suit case, which is approximately, aed.200.00.
Awaiting your earliest action.
Best regards
Kutty sachidanandan/upparachan sankara
[protected]
Customer affairs is least bothered to investigate properly and is closing the complaint. Please see the last message received from airindia express.
Dear sir/madam,
Greetings from air india express.
Please find below replay from our calicut airport.
"ref t/m, regarding the baggage damage, passenger mr. Kutty sachidanandan/upparachan sankara reported at the mhb desk that his bag's wheel has been broken. We briefed him that there was no claim for the wheel or the wheel base and its strap. So, we didn't raise any dpr on this case."
Best regards,
Customer support (Ng)
Air india express.
Even though airindia express is a budget airline, it doesn't mean that they can totally ignore the grievances of the passenger. I need a compensation from airindia express. I also want airindia express to strictly review the handling at the ground. Why should i suffer for their irresponsible handling.
