I would like to complain against Air India Express. I had booked (from Dubai) a one way ticket from Jaipur to Dubai for the 8th May 2011 through online website. During the online booking, my credit card was charged for 32693.92 and a reference number was issued. However, due to a malfunction in their website, I did not receive the PNR number nor the tickets in my email.
The Dubai office of Air India Express said they are not responsible for online transactions as the transactions are processed in Mumbai office. When I called Mumbai office, they confirmed that the money has been charged but the tickets have not been reserved. However, when I ask them to issue and send tickets, they keep putting me on hold forever and do not respond to my email complaints.
After 3 days of trying with more than 40 calls and 11 emails, I have totally given up. Today a lady picked up at Mumbai office and said all the staff is on leave. It is surprising to hear such a thing from an airline customer service department.
Now, I am in a fix. Should I book tickets with another airline or keep waiting for Air India Express to send us tickets or refund our money.
Air India Express has not only harrased me and my family with their service, but also harmed our worklife as most of the day goes worrying about the money and reaching their them with any mode of communication we can.