I had booked an air travel from kochi to muscut on 9th april .unfortunately due to the pandemic the flight was cancelled..but still i didnt get any refund.neither ant information regarding this nor any reply to my querries/. kindly do the needful
24/7 Call Center[protected] /[protected]
E-mail: [protected]@airindiaexpress.in
Confirmation number: XNURRY
Receipt and Itinerary as of 06/ February /2020 11:09
You will need to provide this confirmation number and your passport/photo I.D. and valid visas (where applicable) at check-in to receive your boarding card.
Cabin Baggage allowed is 7Kgs (Including Duty Free Items) per adult and child passenger, dimensions not to exceed 20x14x9 inches. Hand Baggage in excess
of 7Kgs will be retrieved at the boarding gate and passengers will need to pay applicable IATA Excess Baggage charges. This Excess Baggage will be loaded in
the cargo hold subject to space availability /Aircraft permissible weight limitations with Limited Liability to the Airline.
Journey 1: Kochi, Intl Terminal, COK to Muscat, MCT Booked on 06/ February /2020
Outbound: Kochi, Intl Terminal, COK Depart: 09/ April /2020
Flight no. Departing Arriving Duration
IX -443 Kochi, Intl Terminal, COK
INTL Terminal
08:05 09/ April /2020
Muscat, MCT
10:05 09/ April /2020
3 Hours 30 Minutes
Passengers Fare type Taxes and fees Total
GEO SAJU OOMMEN
ADT
ADT 20Kgs/CHD
20Kgs/INF 10Kgs
ECONOMY / AOW
/ A
INR 2, 813.25
Development Fee(YR)
INR 300.00
Fuel Surcharge to OMAN A(YQ)
INR 3, 500.00
Aviation Security Fee Intl(WO)
INR 555.09
Goods & Services Tax(K3)
INR 330.66
CONVENIENCE FEE (WEB)
INR 350.00
INR 7, 849.00
Optional extras
Passengers Extras Seat Total
GEO SAJU OOMMEN
ADT
ECONOMY
FREE BAGGAGE 20KGS
INR 0.00
Unassigned INR 0.00
Payment details
GEO SAJU OOMMEN
INR 7, 849.00
06/ February /2020
Card number:
**** **** **** 4496
Payment Type Payment Amount Base Amount
06/ February /2020, VISA INR 7, 849.00 INR 7, 849.00
Total Payments: INR 7, 849.00
Credit card will be checked at the airport
Cost breakdown
Airfare: INR 2, 813.25
Tax: INR 4, 355.09
Special Services: INR 350.00
GST Total: INR 330.66
Total (Minus_GST): INR 7, 518.34
Total: INR 7, 849.00
NOTE
Note to Passengers
Passengers can contact our 24 x 7 Contact Center +[protected] or +[protected]
for any queries that they may have on their booking or flight.
Conditions of Carriage:
Kindly report for Check-in 3 HOURS before scheduled departure for an International Flight and 02
Hours before Scheduled departure of a domestic flights.
Check-in counters will close 60 MINUTES before scheduled departure for an international flight and
45 Minutes before scheduled departure of a domestic flight.
All passengers must possess a valid Passport and Visa for International Travel. For Domestic
Travel, passengers must carry a valid Photo ID.
Boarding gate closes 20 minutes before schedule time of departure. Passengers have to report to
the boarding gate on time and failure to do the same may result in passenger being denied a seat
on the flight.
Cabin Baggage allowed is 7Kgs (Including Duty Free Items) per adult and child passenger,
dimensions not to exceed 20x14x9 inches. Hand Baggage in excess of 7Kgs may be retrieved at
the boarding gate and passengers will need to pay applicable Excess Baggage charges. This
Excess Baggage will be loaded in the cargo hold subject to space availability /Aircraft permissible
weight limitations with Limited Liability to the Airline. Additionally one laptop bag comprising of a
laptop shall be permitted.
Passengers are requested to carry Portable Mobile Chargers, Power Banks, E Cigarettes as part of
their hand baggage as these are not permitted in the checked in baggage due safety reasons.
Passengers are advised to pack fragile items in proper and secure packing so that it is not
damaged, Airline will not be responsible for any damage to the fragile items carried.
Passengers are advised not to include valuables and important articles /documents in their checkedin baggage and may carry the same in their hand baggage to avoid damage/, loss or delay. Air India
Express will not be responsible for loss of the same.
Please visit our Website for restrictions of carriage of items including forbidden Dangerous Goods.
Excess Baggage at the airport may be accepted for carriage at a payment, subject to space
availability /aircraft permissible weight limitations.
In case of circumstances beyond its control, Air-India Express may without notice, cancel,
reschedule or reroute a flight. In such cases when the flight is cancelled or delayed by more than 3
hours, Air-India Express shall either: Carry the passenger on another of its scheduled passenger
service on the same sector, provided space is available, OR Make a full refund of the ticket with no
further liability to Air-India Express. (The passenger will be required to collect the refund from the
point of purchase.)
Air-India Express does not take any obligations or responsibility for transfer/connections of
passengers or their baggage to other flights. Air-India Express is not liable for any losses or
expenses arising out of any failure to board a planned connection. On cancellation or delay of its
flight due to unforeseen circumstances Air-India Express will not provide for accommodation nor will
it provide or arrange for alternate mode of travel.
Connecting passengers to refer to www.airindiaexpress.in/en/about-us/Connections
for details.
Fare rules
Please refer to our website www.airindiaexpress.in for the terms and conditions associated with
your booking.
Refunds towards cancellation will be made in the same mode of payment as used whilst making the
booking. For “Cash” payments, refunds maybe processed in cheque.
As provided in Air-India Express’s Regulations, certain fares may have conditions, which limit or
exclude the passengers’ right to change or cancel reservations. For bookings where change is
permitted date change penalties will apply.
Fares are subject to change without notice.
General:
For credit card bookings, passenger will have to produce the credit card or credit card information
used for the booking at the time of check-in. In case of failure to produce the same, Air India
Express reserves the right to deny the passenger from boarding their flight.
Passengers can now pre-book their seats in advance for a nominal price.
Passengers wishing to carry excess baggage may book additional baggage online in 5 or 10 kg
slabs subject to availability of the same.
Air India Express offers pre-booked meals on select flights. Visit our website www.airindiaexpress.in
for further information on the above services.
Passengers will have to present their itinerary receipt both at airport entry point and check-in along
with a valid government issued photo id. International passengers (Valid passport) and Domestic
passengers (Driving License, Aadhar Card, Pan Card, Election photo id). The above may be
checked at any time during your journey.
Passengers travelling on domestic flights with infants and children will have to carry documents
indicating the infants/children proof of age.
Passengers are requested to read the detailed terms and conditions on the Air India Express
website.
For Passenger Charter issued by Ministry of Civil Aviation refer to information tab on
www.airindiaexpress.in
Travel Documentation is the sole responsibility of the passenger.
This is an itinerary receipt and not a GST/ VAT invoice.