Air India Express — ticket cancellation refund status

phone
022 22796330
website
www.airindiaexpress.in
location
Air – India Building, Nariman Point, Mumbai, Maharashtra, India – 400 021

I had cancelled my air india ticket (Bangalore – lhr – bangalore) on 13th dec'2019. I was communicated that the refund would be processed within 20 days. It has been more than 4 week, but the refund has not been processed. When i call them, they are unable to give me a status. The details as included below:

Ticket ref – z92vm

E-ticket no[protected]

Frequent flier (Air india[protected]

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