Airtel — Airtel Xstream connection request rejected and refunding the payment

Airtel Phone
+91 96 6339 5551
+91 11 4266 6500 [Head Office]
+91 11 4666 6100 [Head Office]
Airtel Website
Airtel Address
20, Sarakki Main Road, JP Nagar 1st Phase, Bangalore, Karnataka, India – 560078

I had requested for airtel xstream broadband connection on 17th may 2021 and made the payment online. they promise to service their customers within 24hrs.
but, I did not get any response from airtel team until 21st may and on 21st may i got a SMS stating that the connection request cannot be processed and the payment is not refunded to my account.

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