I had ordered a product for my Mum’s Birthday on 17th June which i received on 22nd June. However, there were size issues and I needed to return that product, but there was no EAN number without which the product couldn’t be picked up and twice the pick up got failed. I have written numerous emails, tried calling up thousand of times yet no response. To each mail they reply that ‘Sorry we couldn’t reply to your previous email, please visit Self-help section for further assistance.” THAT’S ALL!!!
The self help option shows the status as return failed, I can’t create another request nor they pick up the calls ever. This is a sheer wastage of my money given the fact that I am a student and I DO NOT EARN. Once a representative did pick up the call but she refused to provide the EAN number despite me telling her over and over that I can’t return that product without this code, yet she said we can’t provide this code to you. This is ridiculous. I even tried registering complain with the National Consumer Helpline but even they are of no use; they asked me to file a court case against AJIO. For a thousand rupee product, invest 10000 more. HILARIOUS!!!
I want my money back and this useless product can stay with them.
Order ID- FL[protected]
Consumer Helpline Complaint No- 2814798
Return Request No- RT41833572