Amaron Team,
This is in reference to misbehaviour with myself and excess rate charged by dealer Mr Rohit Bajari (Beawar, Dist Ajmer, Rajasthan, Pin code 305901). Mobile number of Mr Rohit Bajari is [protected]. His firm name is Shree Ji Enterprises, Outside Ajmeri Gate, Near Kisaan Medical.
The explaination is as under:
1. I have bought an Amaron Pro bike rider battery on 07.07.17 from one retailer Vardhman Automobiles (Warranty card attached) and i was entitled for 24 months free replacement warranty and 24 months pro rato warranty. Accordingly i had called customer care on 17.11.19. He has given me number of Mr Naveen of Ajmer ( who is looking after Amaron of Ajmer district). I have talked on his number [protected]. Mr Naveen has given me mobile number of Mr Rohit Bajari.
2. I had called Mr Rohit Bajari on 18.11.19 in evening to exchange or repair the battery as per rules and regulations of warranty but he told that today it is not possible. After few minutes i again called him for some clarification and suddenly he misbehaved with me. He told me that " Apko sharm nahi aati kya baar baar call karkey". He has talked very rudely with me. Let me clarify that he is dealer and if he attends call of any valuable customer, should he behave like this? I had also explained whole incident of Rohit Bazari to Mr Naveen of Ajmer
3. As Rohit Bazari has told to me to keep battery along with card at certain place. Accordingly i have kept the same and Rohit Bazari has collected the same.
4. On 19.11.19, he has checked battery and messaged me to come to his shop. When i reached his shop, he told that there is problem with battery and new battery has to be purchased and you will be given discount as per rules and regulation of pro rato warranty. He told that new battery rate Rs. 1100/- instead of Rs. 1050/- which is available on www.batterywale.com which is official partner of online battery order. Relevant screen shot is attached. Again he asked me for extra Rs. 50/- as courier charges for sending it to Ajmer. When i objected for this excess Rs. 100 charges, he told that this is my rate and he again misbehaved with me. I have explained whole incident to Mr Naveen but he did not took any action.
Even i have confirmed the rate from Bhilwara Amaron Person Mr Anil whose contact no. is [protected] and he has also told the same rate of Rs. 1050 and also told that no courier charges will be applicable.
Finally after his misbehaviour, i have paid whole amount of Rs. 1100 after prorato discount of 42% and also paid additional Rs. 50 as courier charges. Again when i told him to install the battery, he refused to install the same. He again misbehaved and told that this is not my work.
Again i called Mr Naveen but he has not picked my call.
5. This mis behaviour and excess rate charged by dealer Rohit Bazari is not at all tolerable. This creates a very bad impression of Amaron brand actually. Such dealers should be immediately blacklisted from Amaron as they are spoiling the reputation and goodwill of Amaron brand.
6. I am working in corporate and we are buying lot of batteries from Amaron and we certainly stop giving orders now. Further personally also, we are into business and using Amaron batteries in every vehicle. But this incident has created negative impression of Amaron.
7. Therefore i request you to take action on such dealer under intimation to me. Alternatively instruct that dealer to refund me total Rs. 680/- charged by him which is not at all justifiable.
8. Feel free to revert me to understand the whole incident if there is any problem.
9. The concerned head of Jaipur's contact number is [protected].
10. I have been following up for the matter since 14 days, but no response for corrective action.
Thanks
Bharat Laddha
Mob no. [protected]