Amazon India — delivery agent not picking up return item.

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I ordered a lg monitor on order date

19-jan-2020

Order #[protected]

Order total – 29, 999.00 (1 item) with the name of pradeep naagar and it arrived on time but it's not in working condition, it was not even bubble wrapped. So i requested for refund and was told that next day product will be picked up and then refund will be issued.

But next day no one came to pick up and no one even contacted me. So i complaint about it to customer care and was assured it will be picked up next day. But next day also i received message that "pickup was cancelled at the time of picking".
So i again contacted customer care and again they rescheduled the pickup and told me that they have also filled complaint form and has directly sent pickup request to amazon pickup station.

But again next day same thing happened.
Next day also same thing happened.
This is going on for 15 days now, no one contacts me, no one comes at my place. All i get is message that pickup was canceled at the time of pickup.
My refund is also not happening because of this.