Amazon India — Order No:[protected]

+91 40 3992 1111

+91 80 4197 0000 [Bangalore]

+91 44 3088 3088 [Chennai]

www.amazon.in

Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Hello Team,

Good day.

I am writing this email because of the reason that the above mentioned order valued 20, 000 INR is not yet delivered to my house. But the status says the product is delivered. I have sufficient proofs that the order is not delivered.

I am PRIME member both in GERMANY and INDIA for many years now and I never experienced this kind of issue in the last several years.

Yesterday I had a call with customer service and they promised to investigate the complaint. I have not received any complaint number yet. Unfortunately I have my Cargo planned to Germany during end of 1st Week of August. If the issue is not sorted out by then I will have to pay heavy price to ship the order to Germany which is not possible.

Let me know what can de done to solve this issue. Expecting your speedy support.

Thanks & Regards,
Venkat