Amazon India — Received a defective product from Amazon and no solution provided from Amazon regarding the defective product

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Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have purchased ‘infinity hard rock 210 speaker’ from Amazon. I got the product on July 8, 2021. After receiving I checked it but it was not operate. Product and packaging all are ok but it is not run. I also complained about that for return or replace to Amazon but from Amazon customer helpline number they said that ‘we are still working on issue and wait for next 24 hr but I have not got any solution from Amazon yet.