Amazon India — refund not given, neither item given back

phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
website
www.amazon.in
location
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I ordered a book from amazon on 20 november 2019. I received book on 23 november and returned it after 2-3 days. Their agent picked it up but i did not received my refund. When i complained to customer care, they asked for time. After asking many times for 2 months they said that they have not collected book from my side and that book is with me. But i have given book to their agent.

Price of book was 725 rs.

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