Amazon India — refunding not processed after the product is returned

phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
website
www.amazon.in
location
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

Sir
I ordered jbl endurance earphone on amazon for rs 2479 on 14/1/2020. The product was returned due to quality problem and refund was said to be issued on 18/1/2020..100rs was refunded to my amazon pay balance, balance amount 2379 was not reflected on my account even after 7days.. Amazon provided a reference number #74332740019001875932354.. When i contacted my bank customer care they told me the money was not credited by amazon.
Kindly help
Yours faithfully
Mohamed hisham

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