Amazon India — wrong products taken while return pickup

phone
+91 40 3992 1111
+91 80 4197 0000 [Bangalore]
+91 44 3088 3088 [Chennai]
website
www.amazon.in
location
Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India – 500032

I have been following up with team on below issue for last two weeks. Yet no resolution given.

I raised return request for order number:[protected]. But the amazon delivery partner picked up wrong package from security instead of original return package.
The package which he took from security contains below products which i ordered from smytten website.
Called customer care many times but no proper solution given. Kindly help.
1. Tvakh 5% vitamin c glow booster acne control cleansing foam with turbo cleansing tool 125ml-rs.1023
2. Sage apothecary lip balm (Strawberry)-rs.239
3. Indus valley deep nourishing hair eaze spa-rs.229
4. Aqua verde fine fragrance body mist for men-rs.299
5. Mama earth oil free moisturizer for face with apple cider vinegar-rs.233
6. Rose palmarosa seer secrets face toner-rs.247

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