I am a senior citizen of India.
I had a horrible experience with the Apollo Hospital at Bhubaneswar yesterday. I, along with my wife, decided to go for a complete health checkup and contacted the Apollo hospital at Bhubaneswar. We were asked to report at the hospital at 7am. Accordingly,we reached there 5 minutes before the scheduled time. No one was there to book our request. It was at 7.20 that some one turned up and she asked to fill in the necessary forms etc. She was very cordial and helpful. She informed that the test may take about 4-5 hours and we would get the reports soon after that. Our reference numbers were:- ORB1.[protected] and ORB1.[protected]
The trauma started once we were taken to different tests. We were the first ones to arrive at the hospital and so we should be given the first priority for various chech points. But when ever we were taken to a point for checks, we saw that people who arrived much later than us were given higher priorities. We had to wait for hours and hours for the tests. We were not even allowed to go out and have lunch. Some of our tests were completed at about 4pm and we were asked to still wait for some doctors were not available for tests like dental check-up. We had a very urgent work to attend to at 6pm and we requested that our reports may be handed over. It was at that point of time that we were informed that bio-chemical test reports have been received for me only and not for my wife. We went on running from pillar to post and requested to arrange for the same but every one we turned to turned a deaf ear at us. The persons at the desk were very rude and unpolite and they simply laughed at our plight.
Finally, at about 6pm, we decided to approach the doctor-in-charge. She took a keen interest in us and tried to speak to the doctor and technicians of the lab. But even her requestes were not properly complied. We were really disheartened and we decided to come out with what ever report that were made available to us.
It was 6.30 pm (12 hours since we reached the hospital). We were tired and hungry. The authoritied has milked 6000 rupees per person from us and had handed over incomplete reports. We decided not to approach such an uncivilised institution at any time in future.
Due to the negligence and callousness and carelessness of the people at the hospital, I lost my valuable time and I could not get the reports too. Hence the hospital authorities may be advised suitable to stop harassing the people and to hand over the reports to me.