Dear Sir,
This is regarding a complaint, but as you do not have an option of complaints in your website, so I am using this medium of feedback. My wife Swati Pandey & son Aviral Pandey had been a regular patients at Apollo Hospital Delhi from last 1 year & 5 months respectively. For my 6 months old son, we have been visiting Dr. Deepa Sharma at Indraprastha Apollo Hospitals Delhi from last 4-5 months. From last 12-15 days, my son had been suffering from cough & cold, and recently had lose motions from last 10 days. We had visited the Doctor and she had earlier given medicines for controlling Lose motions & cough and cold, but it didn't stop, then my wife called her on saturday evening, 6th of September that there is no improvement after 3-4 days of medicine, so she told her to have a stool test done for my son. Again when my wife called her on yesterday, she started shouting on her that "dont call me again and again, and I should not have given my no. If I would have knew that you'll call me again and again, then she asked about the stool test report. My wife told her that the report is pending, then she again started shouting that If you don't know how to take care of a child then why did you gave birth to her. Sir, the purpose to narrate you the whole incident is because you should know how are your doctors talking to the patients. We know how to take care of a Child that's why we have been visiting the so called best hospital of Delhi for my Son's treatments. If this is the way you behave with your customers/patients, I am sorry to say that You might be having the best buildings, but not the best hospital as the services makes a hospital best. First of all, that Doctor should hire a secretary of hers if she can take patients call like all other doctors, secondly she should not give mobile no to the patients if she dont want to speak to them. There was an emergency thats why my wife called her because my son was having stool with blood stains (reddish stool). Writing this complaint to you so that you should take action against these type of doctors. Also, gone are the days when people were considering doctors as God, we the new generation people who knows the difference between God and so called Gods, who charge money. If I am paying an X amount to a hospital/doctor, I want services out of that and nothing else. We are mature enough to take care of our Child. I have changed the doctor and hospital as well for the treatment and rest of the vaccinations for my son. If the Delhi's best hospital doctor behaves like this, Then only God can help the hospital.
Regards
Abhishek Pandey