Adidas Customer Care

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

I bought a pair of shoes from adidas official website (Shop. Adidas.co.in) on nov 19, 2019 for a price of rs. 2499/-. The product was dispatched and delivered to my address. I opened the box and tried them on and i liked the product. A couple of days after receiving the product, i noticed that the exact same product was offered at a discounted price of rs. 1700/- on their website. I ordered the same product which was available for discount and i returned the unused product in the original box along with the original packaging and in the exact same way it was delivered to me. Please note that i haven't used the product expect for making a trial to check for size fitting. The product was picked up and delivered back in their warehouse on december 3rd. About 24-48 hours later, i contacted customer support as i have not received the status of refund. I was also not able to see the order status in my online account. The customer support agent told me that their quality check for the returned item was not completed yet. So, i waited another day and contacted them again through email. I got a response saying the product did not pass the quality check as it was not returned in the original "brand box" which is not true because i returned the product in the exact same box and package. Now, they are not providing me the refund. I understand that i do not have evidence of how the package was returned but the company does not have evidence to prove that i returned it without original box. I'm helpless in this situation and they scammed me of rs. 2400

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

I bought pair of shoe approximately 14 months back but unfortunately the quality of the product was not up to the mark as expected. Highly disappointed as both the shoe got teared off from inside and from the same place.

I request you to kindly replace the product as I saw such kind of issue with the shoe first time in my 40 years of age.

Your positive response will be highly appreciated.

Regards
Gaurav Lohia
+91 [protected]

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

Placed order on 25th october on their official website. After 10 days i followed up for my order. The customer care team keeps saying we have no updates.

Then a week later they said that the courier was returned due to undisclosed reasons and will get back to me.

I had paid online for the product and it has been more than 2 months now they have not sent it.

When i call the customer support, they say that the delivery was attempted but i was not available whereas they have no proof of the delivery attempt and they are lying about the product being delivered.

I did not expect to lose my money through the fraud adidas is doing in india.

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

I, ebin eldho had purchased the item ' adidas adilette cloudfoam +logo slides', size-11, article no.-f34722 from adidas comfy shoemakers, lulu mall, edapally on 12/08/19 (Monday). It cost rs2999/-. I have been using the product for about a month and i have been having difficulties in using the product recently due toa hole that has formed on the right slide, at the top near to the big toe area. I also noticed that, there was no foam at the same position on the right slide, whereas it was present on the left slide. It is a manufacturing defect and would like a replacement for the same product. I went to the shop, they ask me to send a complaint to [protected]@adidas.com. I had send a lot of mail for the replacement of the product. No reply came back. I need a replacement.

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

Hi, this is rahul rajora, Software Engineer, My mobile number:[protected]
I purchased MEN'S ADIDAS SPORT INSPIRED GRAD COURT SHOES from https://shop.adidas.co.in/… on date Nov 29, 2019.The size of of shoes didn't fit then i put the shoes in box .So I raised the problem and return it. Adidas employee tooks my shoes . I called them after two week on date 16 dec 2019 they said the there is some kind of dust on soul and it is used item so they cant refund my money. Iam Totaly Shocked how can i use this product even this item doesnot fit and they saying after 2 week ..why dont they check the shoes while taking my shoes through their employee…Its not valid reason, why they are saying after two week…

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

Good day,
Below attached sandals bought from oberon mall cochin on end july 2019 having a serious quality issue.
Even though the purchase date was last week july 2019, however started using mid of october only. After using hardly a month the scratches / white patches started to coming and it still continuing.
Hence contacted the shop where the product purchased though they are helpless the reason said 3 months warranty is over.
It seems to be a very disappointing scenario as i always prefer to user adidas brands.
Appreciate your understanding and feedback l, please.

Thanking you.
Arun sathya [protected]

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

I bought a pair of shoe for rs 4300 from a showroom at barsat, north 24 porgonas, west bengal, india. On the same day i saw amazon is selling that shoe for rs 3499. Thats why / how should we believe adidas showrooms for purchasing next one??? We are going to adidas outlets to make a best deal depending on your well establish name. But you are doing something different. Online shops are most important to you thn us who are going to your outlets depding on name adidas.

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

I bought a pair of shoe for rs 4300 from a showroom at barsat, north 24 porgonas, west bengal, india. On the same day i saw amazon is selling that shoe for rs 3499. Thats why / how should we believe adidas showrooms for purchasing next one??? We are going to adidas outlets to make a best deal depending on your well establish name. But you are doing something different. Online shops are most important to you thn us who are going to your outlets depding on name adidas. I am a regular user of adidas. Today i ordered 3 spikes also from that outlet. If you don’t take any step to solve my problem that's i will never use any adidas product. Don’t destroy people’s faith.

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

I bought an adidas originals shoes a week ago and i am having a problem in my ankle when i wear the shoe which makes it impossible for me to wear the shoe, please help me get my product replaced or my money refunded, these shoes were for 9000 and i got them on a discount of 40 percent for 4500, when i checked the size on the show room i wore the left shoe which was comfortable so i decided to biy the shoe, next day when i wore the right shoe it started giving me pain in the back of my ankle and i didnt wear the shoe after that, when i went to the showroom they refused to refund my money or to replace or repair my product, please help me on this issue.

+91 12 4456 9100

www.adidas.co.in

Unitech Commercial Tower-II 5th Floor, Sector-45, Block-B Greenwood City, Gurgaon, Haryana, India – 122001

I bought an adidas originals gazelle from the adidas store, when i wore i checked the left shoe which was fitting okay to my feet, next day when i wore the right shoe it started giving me pain in my right ankle from the back, the right shoe is defected which makes it uncomfortable for me to wear it, please help me replacing the shoes or refunding my money back to me or else my money will be wasted, kindly help me on this issue.