Advaith Motors Customer Care

+91 80 2297 6101

+91 80 2563 9053

+91 80 2297 6105

www.advaithhyundai.com

Residency Road, # 32 ACR Towers, Bangalore, Bangalore North, Karnataka, India – 560025

I would like to bring you to the notice of the Car service and Repair of car number TN10 AP 0025, for the two service Invoice number S8408G[protected] DATED 16-2-19 and S8408G[protected] dated 18-3-19…
At first I am being loyal customer of Advaith Hynudai for past over 10 years way back when I owned Santro, Eon to now Verna Fludic, I am very disheartned with the experience for the first time.
I would like to bring you the notice that Service Engineer was unprofessional towards the approach to resolve the problems, service and repair my car.
At first I would like to complain when I left my car for service on dated 16-2-19, after reviewing the complete past service details of the car form your computer data base, adviced me to what all repair works has to be done, I/we as customers we trust your words and with trust even I told him to carry on all such repairs because I am not an Engineer, and your Service Engineer gave an estimation of 30, 000/-, which I even agreed.
It is very logical there might be 10% to 15% plus or minus, which I have experinced too.. But after a day your engineer calls me and tells me more other repairs which I was in no way to deny but to get such repairs done(as I feared saftey to drive the car), (it's as such a patient in the hospital cut open his body later he is no choice left, but to agree as all doctors advice him to get done so..), bill raised to 50% more than the estimation which I paid, but with dissatisfaction and with compromisation of other expenses due for the month. It was unethical, unprofessional and breach of trust..when I wrote the same thing in review form your service engineer pleaded me and I obliged to let go..
Well it did not end there within less than 1000kms of the drive car ( I drive car only when required if not I use other means of transport) more Issues popped, which I have never experinced after Servicing at Advaith Hyundai, my car AC stopped working, Air Bag light indicator popped up and I had difficulty in driving, I complained the service engineer and he asked me to get the car to the service station, later I was more in shock as he complained more and more such repairs individually and gave an estimation of less than 5000/- for which I disagreed and I later obliged as I had to good repair of my car, but AC problem was still not resolved and after a day he intimated me to come to the service center and told me that car has met with an accident and there is leakage in AC pipe for which I asked to explain but he failed and put all the blame only on me..he later told me take the charges of the spare parts without labor cost and I told him to do it, it again shot up to 9000/-, later after few days he gives me a bill of 16, 000/- which is very insane, unethical and unprofessional, I have lost the complete trust on Advaith Hyundai…
So overall the experience was very taxing on my Mind, Peaceful Nature, Money from 30000/- I ended up paying 62, 000/- my whole financial structure got disturbed I had to borrow money to reach mine and my family needs…
Is this the way you people take your Coustmers for granted…? and more of all I lost the trust on your Service Center and I would not visit your service station ever once again, I am in process of filing a complaint in Consumer Court but before this is my intial approach to let you know what such has happened…
I hope you will look into this Issue seriously…
Thanks

+91 80 2297 6101

+91 80 2563 9053

+91 80 2297 6105

www.advaithhyundai.com

Residency Road, # 32 ACR Towers, Bangalore, Bangalore North, Karnataka, India – 560025

My car was due for pick up yesterday (1.04.2019), so i've left my car and taken a cab to office. Nobody called me monday for a follow up. Someone called in the afternoon for a confirmation for which i told them that there was nobody who came to collect the vehicle and the call was cut. After multiple calls, somebody picked up and told me that the car would be picked up today. Somebody called me in the morning saying he is the driver and that he will be there at 10:30. He even confirmed my address, i have no received any calls beyond that. Now someone from the hyundai service center calls to inform me that the driver could not make it because he was given a wrong number. This is the kind of excuse i get? Even though the driver called me at 10 for a 9:30 pick up and asked me for confirmation for my address, car number and name and my car has not been picked up either. I took a cab again to office. If this is the kind of service hyundai gives to it's customer who has only been buying cars from hyundai. It's outrageous, if i don't get a response soon. I will be taking this to social media. This is simply not done.

+91 80 2297 6101

+91 80 2563 9053

+91 80 2297 6105

www.advaithhyundai.com

Residency Road, # 32 ACR Towers, Bangalore, Bangalore North, Karnataka, India – 560025

Hello sir,

I had visited advaith hyundai service center for puncture removal of my car grand i10 cherry red.

Details as below

Puncture was removed from driver side wheel, and when i took the vehicle outside the service again the puncture repeated on back tyre, i think there are some needles inside the service performing area. Please check on this as i have to take burden of visiting again to service center and repeat the process again.
Car no ka02 ml 6812

Thanks.
Amit
[protected]

+91 80 2297 6101

+91 80 2563 9053

+91 80 2297 6105

www.advaithhyundai.com

Residency Road, # 32 ACR Towers, Bangalore, Bangalore North, Karnataka, India – 560025

Hi 

I have booked hyundai venue dct deep blue sx+ variant which is a completely automatic car on 24th june 2019 with the booking reference number 190428 at  advaith motors (P) ltd bilekahalli with the sale consultant shantha kumar. K. N (+91 – [protected]). 

It had been ensured that it will be delivered by august 10, 2019, but its been almost 3 months now and we have not received our delivery. We have called the sales consultant shantha kumar multiple times to get an update on the same but he is neither responding to our calls or messages and if ever he does he is giving excuses that he is not in the showroom, left his phone at home so was not able to respond, was on leave for 10 days and it goes on and on. To overcome this obstacle we directly went to advaith bilekahalli showroom on 14th september. The issue was escalated to syed mubarak who introduced himself as the sales manager (+91 – [protected]). Mr syed confirmed that he will be taking charge of our case and provide us with an update by 17th of september, 2019. We called him on 17th to get an update on which he said "we cannot help you with this. Kindly go ahead with the cancellation". This is the height o[censored]nprofessionalism shown by advaith executives.
Attaching the documents of booking.
Requesting you to acknowledge the situation and let us know at the earliest that advaith can deliver the car or not.

Regards
Koyal 

+91 80 2297 6101

+91 80 2563 9053

+91 80 2297 6105

www.advaithhyundai.com

Residency Road, # 32 ACR Towers, Bangalore, Bangalore North, Karnataka, India – 560025

I met with an accident near bellandur and being the nearest service center – advaith hyundai – #41 outer ring road, opp intel office, devarabeesanahalli, varthur hobli, bengal, bengaluru, karnataka 560037 my insurance people took (Towed) it over there.

After inspection, i was promised to get the delivery within 20-25 days but they kept pushing and took more than a month, to fix my car's dents and body repair. But, somehow i was ok since car was ready. Now! The real trouble is after a week, my car started making a weird sounds from the ignition. However during my accident it was from back side so nothing was damaged in front nor in the engine.

I called my service adviser but he wasn't at work so i had to connect to to different supervisor, now that hyundai had received the claim fund from insurance, they are least bothered to answer or attend me after a week.in a hot sunny day i kept waiting in the parking lot and one after another service boys kept coming and kept on testing my car's ignition. I somehow felt like kids playing with a new toys.

After sometime they said sir, your battery is gone, now you need to fix a new one. I was surprised because my car is hardly 2 years and 5 months old and how come the battery is screwed, now i was directed to the next level manager (So called service manager) who was busier than our prime minister, i had to wait for him to come and see the battery for almost an hour. The moment i lost my patience i went in to call him inside and show the battery, and surprisingly, i couldn't find him at all. After struggling for more than two hours, and since my car was in the outside parking area, this time the parking supervisors started creeping about the parking space. They kept moving my car from one place to another. Wherever i parked my car some body or the other will come and ask me to remove. C'mon that's my car and bought it from my hard earned money, it's not rotten meat or a dowry gift so that everybody is ignoring for a space.

With no other option i had to leave the service center of advaith hyundai and return home.

Clap clap clap! Hyundai service you are at the peak of doom. If you continue similar service, sooner or later people will start spitting on you guys and today with a promise that i'll never own any hyundai car ever in my life, i am writing to the utmost senior level of hyundai motors india that continue business if you care for your customer else quit!

+91 80 2297 6101

+91 80 2563 9053

+91 80 2297 6105

www.advaithhyundai.com

Residency Road, # 32 ACR Towers, Bangalore, Bangalore North, Karnataka, India – 560025

I have booked grand i10 for rs 5000 when sales guy is begging and its completely refundable. After cancellation they refund rs 2000 only.

Then i requested for refund. Sales guys are not responding and asking to visit private place (Out of showroom), may be to beat me.

I keep on trying to call them, but they are telling sweet words. But not talking the context and keep on taking request.
* they are thinking, people will call multiple times, finally they disappointed and left the things like that.
* they think, we have mp and mla support, no one can't do anything.
* but they are showing their bad attitude and trying to blackmailing the users.
* please help me