AEGON Religare Customer Care

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

Respected sir/madam,

With due respect, i (Anjul kumar jain) policy holder of aegon life insurance would like to state my grievance w. R. T my policy and its details are-
Policy name – aegon religare assured returns insurance plan
Policy no.[protected]
Date of commencement – 23/03/2013
Date of maturity – 22/03/2020

I made a telecon to your customer care no. To file a claim to my policy and from there i came to know that i will get payment in every year from 2021 onwards for 7 years.
I was totally unaware about it. Back in 2013, when i have opted for this policy your sales executive did not communicated it to me in any manner.in this way, i somehow feel cheated.

Also, in these hard times and also because of my daughter’s marriage, it is foremost important to me to receive this amount.

Therefore, it is my utmost duty to file a complaint for misselling insurance policy. Also, i urge to pay lumpsum amount in 2021.

Kindly, solve my complaint as soon as possible.

Regards.

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

Claim no.[protected] policy no : 17134219

My wife holding religare health insurance with daily allowance benifit.

My wife admitted in hospital and claim cashless approval by future generali health insurance.
After discharge i claim to religare for daily allowance benifit but religare reject my claim.
Given region main claim not settle by religare so you can’t claim for daily allowance and pre and post hospitalization bills.

Number one cheater insurance company in india.
Don’t buy any policy from religare.

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

To

The customer care officer/pro

Insurance regulatory and development authority of india

Delhi office – gate no. 3
Jeevan tara building, first floor
Sansad marg, new delhi-110001

Ph:[protected]

Fax:[protected] e-mail: [protected]@irda.gov.in

Dear sir/madam.

As i am manju sinha widow and pension holder. I am log in rs.3.00.000.00 fake policy of different company. The person who given me confidence and collected a amount of 29.500.00 other than settling my problem he issued a new health policy in my name.

Which is does not needed.

Now religare is refunding me after deduction of rs.7000.00 odd from my pension which is i use to spent my daily needs.

Please read the mail is received by me.

Thanking you.

Manju sinha

Kolkata.

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

Sir,
I bhuvan bharat want to register complain regarding very bad customer service provided by you.. I paid my policy premium on 22 oct 2018 of rs 8647/- and other premium for same policy debited from credit card as ecs already there. And i complain regarding this to you and get response from your side your premium push back dated 30/10/2018 but still i had not received any amount back. And now i am very frustrate and i want to tell you that you reverse my premium otherwise i will go to customer grievance.
I hope you will take needful action.

Regards

Bhuvan bharat

Policy no[protected]

[protected]

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

Hi
Policy no. I0730465
Claim no.[protected]

With regards to above policy no, my mother – in – law was hospitalised in the month of june 2017 and we have submitted claim papers on 28.06.2017.
But its been 2 months still we have not received the claim amount. Everytime your people call doctors for verification and after that no response from you.

Currently i am not in country so my mother is continuously following up with your people. Because of such a laid back attitude we will think next time for renewing the policy.

Please let us know the exact status and when we can get the claim amount.

Awaiting yours

91 [protected]

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

My self being a critical care anaesthetist staying bangalore was using religare health insurance policy from last four year and added my wife (Currently in gurgaon) also in same policy last year and never had any requirement or need of any claim until this month.
Last week[protected] my wife who is also md medicine got high grade fever with headache weakness and other associated symptoms. Being medico on symptom basis oral medications were started for fever and all and next day got investigation also done form medanta hospital to further evaluate.in view suspected fever – investigation for dengue, malaria, typhoid were done as these were quite prevalent during this season but all serology initial reports came negative except low total leucocytes of 2.5 thousand /ccmm count and platelet were also trending toward lower side.
In the mean time fever, weakness headache other symptoms were still persisting. On sunday[protected] night her weakness got worsened along with headache and sweating and was not able to eat or drink properly because of her current condition.
So she was referred on 17-09-17 night around 10:00 pm to medanta emergency medicine and was evaluated by the medicine team and she was advised admission on suspected acute febrile illness –with suspected swine flu and extreme weakness and headache. She was advised for intravenous fluids and intravenous medication she was not able to take feed orally in view of her poor health condition.
In the mean time pre-authorisation form for religare health insurance was filled as per requirement.
Investigation for swine flu was send along with other investigations. Swine flu serology report was negative but total leucocytes counts were still lower than the normal suspecting acute viral illness. Patient was kept on iv fluids and medication until she condition become better.
Explanation for admission as needed by religare insurance team was provided by the treating doctor in written explaining the need for intravenous fluid and iv medication requirement and need for further evaluation 18 th of september 17 which could not be done on opd (Out patient basis) basis.
As her condition improved she was planned for discharge on 20-09-17 by the treating doctor.
But during discharge religare health insurance claim team denied claim for hospital bill giving unjustified reason as mentioned below:
• admission not justified for evaluation purpose it could be done on the opd basis
• admission not justified
Tried calling the religare health insurance customer care that made wait for 20-0 mins online, every time i had explain the full story to them and wanted the claim team to justify the refusal of my claim. But to my shock they were not ready to provide the justification and keep on repeating the reason that patient could be managed on opd basis.
I wanted to know on what basis religare team claming that patient could be managed on opd basis when patient in extreme weakness could not eat or drink, then how could patient take oral medication when patient required intravenous medication and fluids to support.
How can religare team can explain that swine flu suspected patient can be treated on opd basis who needed isolation in hospital. Swine flu was ruled out only after getting admission only after testing for serology keeping patient isolated.
According to religare they want to create the epidemic of swine flu as per their policy by keeping suspected patient un-isolated on opd basis that is against medical treatment.
Since i have paid for the policy for last 4 year and being a medico, i got all the right to know the justification for refusal of my claim and right to know how could patient have my patient be treated on opd basis as per the religare claim team.
Since i was refused for any justification for refusal for claim by religare claim team, sending this email for justifiction for the same from religare greviance team and my cliam amount which i had to pay and problems faced due to inappropriate policy toward the consumers problems.

Member id 54504476
Policy number 10041280
Al no :[protected]

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

I am 87 years old retired deffence personal 7 years ago int the year 2011your agen maned amit at kota (Raj) by misleading insured 7 policies in the name of my daughter daya shukla (Vyas) of 16 years maturity period and 10 years payment of premium of approximately rs 2, 00, 000.00 (Two lacs) by mis leading the you have to pay only one instalment. My monthly income of that time was rs 13000/- pm so policies cannot be run regularlyas detail under
Policies no[protected], [protected],[protected],[protected],[protected],
[protected],[protected].
Pl look at my age and economic condition and assist me to realized block fund at you end.
Thanking you
Girdhari lal shukla
1 pa 26 dadabari kota rajasthan)

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

In the month of dec 2017 i had apply for a term insurance through policy bazar but for some reason i cancel my proposal but till date i have not received my refund i have number of times sent mail to policy bazar but not result received its very bad experience from policy bazar as they only concern selling new plan but not give any service to there customer.

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

With reference to the policy taken with aegon religare 3 years back, i requested to change my policy address to the present address. They asked for proof of address with id proof. So, sent the soft copies of my pan and rental agreement. But, they are not ready to accept it. Hence, i wanted to surrender the policy. Having paid around 75, 000+ as annual premiums for last 3 years, they are saying i wont get any surrender value. Not even used a single penny from the policy till date. Now, i dont know what to do. Besides, regarding address change i am getting irritable default emails. Hence, undergoing a big ordeal. Unable to know what to do.

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

Sir,
I bhuvan bharat want to register complain regarding very bad customer service provided by you.. I paid my policy premium on 22 oct 2018 of rs 8647/- and other premium for same policy debited from credit card as ecs already there. And i complain regarding this to you and get response from your side your premium push back dated 30/10/2018 but still i had not received any amount back. And now i am very frustrate and i want to tell you that you reverse my premium otherwise i will go to customer grievance.
I hope you will take needful action.

Regards

Bhuvan bharat

Policy no[protected]

[protected]