AEGON Religare Customer Care

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

The Aegon Religare customer service offered me an online healthcare policy and said that policy will be given in hand within 24 hrs of payment; however, it is over a week and no sign of policy handover. Repeated calls to them have been in vain where they mention they are not exactly aware of reasons for delay. Kindly help.

Regards
Girija Patil

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

Dear All

My Age is 62 am Retired Person.

I am totally fed up with Calls from Aegon Religare since last 15days…. Even After Telling N Number of times no to them regarding not to call me for any plans/Investments….. Then also they used keep on calling in odd hours with Misbehavior on the phone.(phone numbers are mentioned below).

Calls from[protected] /[protected] /[protected]

They are using even abusive language when I denie for plans and daily harrasing in odd hours.

Being a senior citizen I am requesting you to guide me how to get this problem solved. I would be obliged if someone can guide me in such situation.

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

I had taken a Life Insurance policy (Policy no.[protected] dt. 7.10.2011) of Aegon Religare Life Insurance Company Limited. The two persons who had come to get the form filled and collect the documents and cheque, Mr. Hardeep Singh (Mobile no. [protected]) and Mr. Ravi Kushwaha (Mobile no. [protected]) and who were not carrying their visiting cards at the time had advised me that, if for any reason I needed to cancel the policy I could do so within three months from the date of policy and the entire sum paid as premium would be refunded after deducting around Rs. 200 paid as stamp duty by the company. I had asked them if they could show me the draft copy of general terms and conditions which would govern the policy so that I could go through the same before filling the forms. They had replied that the company did not provide it but explained some general points which, on hindsight, suited the company to secure the policy but were incomplete. They even did not want me to fill the form myself, completed it themselves and asked me to just put my signatures. When the policy document reached me, it had a whole lot of clauses that were not made known to me at the time of filling the form. These clauses were unilateral and set by the company and some of those were not acceptable to me. The company agents/representatives had very clearly conveyed to me that I could cancel the policy, for any reason, within 3 months of the date of policy but I did not find any mention of this in the policy document.

As I have to fulfill other financial commitments, I had requested Aegon Religare to cancel the policy and refund the initial premium amount of Rs. 35,000 which I have already paid after deducting the amount paid by them as stamp duty, vide my email of December 1, 2011.

I was in for a rude shock when after delaying the matter for 1 and ½ months, M/s Aegon Religare Life Insurance Company Limited, have, vide their letter dtd. January 12, 2012 (received by me today, January 16, 2012), refused to cancel the policy.

I consider the company’s approach as restrictive and unfair trade practice. I also wish to put on record, my displeasure with the company’s unethical business practices and unprofessional attitude, more so when they are in the insurance business which requires high degree of transparency, honesty and integrity.

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

sir my pf no is MH/BAN/48957/1388.I had been working with aegon religare life ins co from nov 2008 till march 2010 & then i have filled up pf form with duly signed along with cancelled cheque&send it to HO on 26/10/10&they have informed e that after submission of pf form to pf office it will take 4-5 months to settle pf amount.But till the date my pf money is nt credied in my account already8 month has gone.pls lookout this matter& inf me.my mb no is [protected].

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

Dear Sir,

I have made a payment of Rs. 10975 made towards policy February 16th and still awaiting for my premium receipt. I had tried calling the customer contact number of Aegon multiple times and in spite of waiting for 1 hour almost every day, I could not get to speak to their representative. I had even left my number for call back but no one has called me back till date.

generally, most of the insurance providers have the option to retrieve the premium payment receipt on their website only however Aegon Religare's website has no such link to download the receipt. Their customer login links never works, their contact numbers never works, they dont honor their promise of calling back their customers within 24 hours. This is the most pathetic customer service, which I have received till date. I needed the premium payment receipt for my tax purposes and still have not received anything from the company.

Please advise how can I file a complaint with their ombudsman or a local regulator.

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

People from Aegon Religare fraudnetally called to tell that they are from ICICI Prudential and they would send a represntative to manage the portfolios and would gaurantee me the highest nav since the company would manage the porfolio and it would be their responsibility to get me the maximun benifit and stop the loss. The represntative also endorses what was said over call and asked for my policy details. I discussed before sharing the details and soon while talking realized he did not seem from ICICI prodential, I talked to my folio executive at ICICI and it was confirmed they did not send anyone. Please be aware of such fraud people.

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

Hello Help me,

Not received money back amount of Rs20,000/- against my AEGON Religare Life Insurance Company policy no.[protected], Date: of Cancellation[protected] but still not receive my money
is requested to kindly send Rs20,000/- amount cheque…

Pls let me know what's the status for my refund money i applied 9th Feb give me feed back as soon as possible

Pls let me know as soon as possible. How much time you refund my money ??????

and
(option For Company)
Company direct contact me and slow this meter refund as soon as possible my money
(AEGON Religare Life Insurance Company)

Call Me
Nilesh Patel
[protected]

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

Sir
I had lodged against a ULIP selling agent of Aegon Reliagre.
I am sending accross the complaint as well as their response.

The key issue here is not whether I get my money back or not, but the fact that:
a. company does not acknowledge the fact that their agent has misled the customer and misrepresented the features of the policy.
b. Stark unwillingness of the company to take action against the undisciplined Sales force.
c. Penalizing the same by blocking the commission etc paid out to agent for selling this policy (as it was done through fraudulent means).

The key takeaway from the kind of redressal and response I have received is that Aegon Religare company seems to be encouraging such fraudulent means and practices.

Regards

Akshaya Pandey
(A person cheated by your aegon reliagre representative)

M: [protected]

[protected][protected][protected][protected]
From: customer.[protected]@aegonreligare.com
To: [protected]@hotmail.com
Date: Tue, 21 Jun 2011 15:34:06 +0530
Subject: RE: Spam: RE: FW: Regarding Policy Number:[protected]

Dear Sir,

Thank You for writing to us at AEGON Religare Life Insurance Company Ltd.

I will like to inform you that we had sent a letter with regards to your complaint resolution at your registered mailing address on June 15, 2011.

Please find the attached soft copy of the same for your reference.

Thank you for trusting and choosing Aegon Religare Life Insurance.

Regards,

Samira Meghani

Executive-Customer Relations

AEGON Religare Life Insurance Co. Ltd.

[protected] Original Message[protected]
From: Akshaya Pandey
Received: 18/06/2011 11:37
To: Customer Care; Customer Care
Subject: RE: Spam: RE: FW: Regarding Policy Number:[protected]

Hi
Its been over 13 days since I made this complaint. I am yet to receive any update regarding the same.
If you say that you are "committed having the best customer care", then the lest can be expected is that you take some action against the fraudulant agents you people hire and provide a timely response to the customers.

Regards
akshaya

[protected][protected][protected][protected]
From: customer.[protected]@aegonreligare.com
To: [protected]@hotmail.com
Date: Tue, 7 Jun 2011 15:54:46 +0530
Subject: RE: Spam: RE: FW: Regarding Policy Number:[protected]

Dear Sir,

Thank you for bringing this to our attention. We appreciate customers who let us know when things aren’t right.

I apologize for the annoyance/inconvenience that this may have caused to you.

I will like to inform you that we have made a note of your complaint and you will receive a resolution within 10 working days.

Your complaint reference number is ARL-334598-VT40P2.

Incase of any further information required, please feel free to call us on our Toll Free number[protected] from Monday to Sunday between 08:30am till 08:30pm or write in to us at customer.[protected]@aegonreligare.com or visit our website at www.aegonreligare.com

Regards,

Samira Meghani

Executive-Customer Relations

AEGON Religare Life Insurance Co. Ltd.

[protected] Original Message[protected]
From: Akshaya Pandey
Received: 06/06/2011 18:43
To: Customer Care; Customer Care
Subject: RE: Spam: RE: FW: Regarding Policy Number:[protected]

The policy details:

Policy Number:[protected]
Name: Arun Kumar Pandey
Life Insured: Akshaya Pandey

Regards
Akshaya

[protected][protected][protected][protected]
From: customer.[protected]@aegonreligare.com
To: [protected]@hotmail.com
Date: Mon, 6 Jun 2011 18:36:36 +0530
Subject: Spam: RE: FW: Regarding Policy Number:[protected]

Dear Sir,

Thank you for bringing this to our attention. We appreciate customers who let us know when things aren’t right.

I apologize for the annoyance/inconvenience that this may have caused to you.

I will like to inform you that the policy number provided by you doesnot correspond to any policy. I request you to kindly provide us with the correct policy number so that we can assist you accordingly.

Incase of any further information required, please feel free to call us on our Toll Free number[protected] from Monday to Sunday between 08:30am till 08:30pm or write in to us at customer.[protected]@aegonreligare.com or visit our website at www.aegonreligare.com

Thank you for trusting and choosing Aegon Religare Life Insurance.

Regards,

Samira Meghani

Executive-Customer Relations

AEGON Religare Life Insurance Co. Ltd.

“We are committed to provide the best Customer Service Experience in Insurance Industry!!”

[protected] Original Message[protected]
From: [protected]@hotmail.com
Received: 04/06/2011 14:42
To: Customer Care; Customer Care
Subject: FW: Regarding Policy Number:[protected]

Policy Number:[protected]
the name of agent was Mr. Nitin Kumar kashyap

Code: 10009080

Its really pathetic to note that the online complaints form on your website also does not function properly. Really Pathetic and shameful…..

[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: customer.[protected]@aegonreligare.com
Subject: Regarding Policy Number:[protected]
Date: Sat, 4 Jun 2011 08:45:44 +0000

Sir
It is disgusting to note that Aegon Religare is relying on unscrupulous agents in order to sell its products.
While selling me the policy , the agent misrepresented the policy and falsified many of its features to me and my father:
a. He had mentioned that I need to pay the premium for only three years, however, the term of poliy mentioned in the document is 20 years.
b. He has assured me of returns of over 20% over next three years, however in the latest policy statement I have received, dated 31/03/2011, the fund value is only Rs. 14399. That is inspite of the fact that I have paid over 45, 000 as premiums for the policy.
c. He had also mentioned that i could withdraw money after 3 years at no extra charges, however, the is some penalty

considering the above I would request to take the following actions:
a. stop any commission being paid to that ( unscrupulouss/fraduster ) and recover any commission that has been paid to him.
b. Refund my money as it is the representatives of your company who have misrepresented the facts about the policy.
c. Inform me about the action taken against the agent.
d. Why I should not file the formal complaint with IRDA regarding such filthy and unethical practices.

This issue has been raised again and again, however, it seems that the companies are simply not interested in controlling such practices and in fact encourages such unethical practices by providing hefty commissions to the unscrupulous agents.
Regards
Akshaya Pandey
[protected]
(A person cheated by your organization's representative)

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

I had selected AEGON Religare Life Insurance Company Ltd. for Money Back Plus Plan and I was told on Mobile conversation that Annual Premium for the Policy is Rs. 49,918/-. But I was surprised to know that my Plan Term is not annual but Half Yearly. I had conversation with Mr.Aditya Roy (Mobile No. [protected]) to deposit sum of Rs.25,500/- towards security deposit to get a sum of Rs.6,38,000/- in the month of Sep-2011. But Additional Policy was sent to me having Premium Rs.25500/-. I received a Mobile call from Mr.Rajiv Agrawal, Sr. Branch Manager, Nagpur whose mobile No. is [protected] & [protected]. I received Mobile Call from Mr. Sanjeev Sharma (Mobile nO.[protected]) for getting Pension of Rs.7624/- from March-2012 against the payment of Rs.50000/- . In this way the Company has cheated me. I request you to confirm the various phone call conversation & cancel my policy and refund me the Amount of Rs.50000/- + Rs. 25,500/- plus compensation,

+91 22 6112 0633

www.aegonreligare.com

AEGON Religare Life Insurance Company Limited, Building No. 3, Third Floor, Unit No. 1, Nesco IT Park, Western Express Highway, Goregaon (East), Mumbai, Maharashtra, India – 400063

DEAR SIR,
MY NAME IS MANISH KUMAR AGRAHARI SIR MAINE AEGON RELIGARE LIFE INSURANCE POLICY DECEMBER 2010 ME LI THI JIS KE BAD MUJHE ALAG ALAG SCHEME KE BARE ME BATA KAR MUJHSE PAISA MANGA AUR KISI BHI SCHEME KA SETTELMENT NAHI HUA.SIR MAI BAHUT PARESHAN HU MAINE KAI BAR COMPLAINT BHI KI LEKIN KOI SOLUTION NAHI NIKLA JAB BHI CONTACT KARNE KI KOSHISH KI KOI THIK SE BAT BHI NAHI KARTA MAINE MAIL BHI KIYA LEKIN KOI SAHI ANSWER NAHI MILTA.SIR MAI AB APKI HELP LENA CHAHTA HU.MAINE APNI COMPLAINT AP KO ATTACH KAR DI HAI.MERA CONTACT NO.HAI.[protected] AUR MAIL ID HAI [protected]@yahoomail.com
THANK YOU