Myself Vinod Kumar.G my household materials shifted on 2nd week of April but till today I didn’t received my Invoice of shifting. I am getting problem due to this as I am not able to claim my shifting amount from company.
Goods were consigned from bombay to goa and was promised to be delivered on 21 january but not recieved till 23 januray.No satisafactory reply from anywhere .
GCDDN[protected]
Pick up Date: 9th Jan 2021
INCIDENT: My household Materials were picked up from Dehradun and were planned to move to Bangalore. When the products were unloaded the goods were reckless planned and kept in truck. The bike was titled and goods were kept on it.
after unpacking, it was seen that there are lot of goods were damaged
Damaged Goods
1. Royal Enfield Classic 350 (Headlight cap, Leg gaurd, HSRP, Footrest, Grill, Indicator light)
2. Bed Side Table
3. Air Cooler (fins and body totally damaged)
4. Kitchen utensils (Boxed Damaged)
While packing none of the supervisor were wearing mask or sanitized, both loading and unloading drivers and helpers forced to pay tips as they will keep the goods safe while travelling and unloading. I have shared the proof as well.
the company was shared an estimation of 11K for repair and damage they caused and I had also paid insurance amount. Now they are offering me 2K.The customer support speaks that the slip doesn’t have amount mentioned in first page of slip, if the amount is not mentioned why was the loading of the good happened from their end.
i need my compensation for the damage this fraud company has created to me.
This is review of my recent experience with Agarwal Packers and Movers – Dilip Roadlines Bade Bhaiya (To be specific)
First they gave me a quote. Then I just added 2 – 3 small items of dimension 2×2 feet for which they suddenly increased the estimate by 8K INR which was too expensive.
They were not in a position to justify this revised estimate. There information on the estimate sheet is misleading.
Moreover now they are not attending my calls. The movement manager is just not taking calls or willing to call back.
I am sorry to say but I have no option but to opt for another service provider now.
This company has not delivered my car after 2 weeks of collecting from Bangalore to Kolkata.
They first lost my keys in Bangalore and even when I asked them to change the lock and give me the keys, they are denying it.
I would like to draw your attention on the above- I am Dr. Diptanu Sarkar have transferred my household belongings from Tinsukia(Margherita) to Korba(Dipka)-SECL through Agarwal Packers & Movers Limited.
Consignment has reached at Korba on 23 Feb-21. The supervisor who has come to unload/ unpack the item was not interested to work and has started arguing in each and every activity, to our surprise at one time he has kicked out cartons containing our kitchen belongings. We tried to make him understand that his behavior with customer(that too with the ladies member) is not proper, but at one point he has started arguing vehemently and abusing my family and SECL employee and even APML . We said that we shall complain to APML higher authority about him, he said that he doesn’t belong to APML and we can complain to anybody we want. We were totally surprised by his unparliamentary words and behavior. To our surprise when we called up Mr Jeebach Kumarto inform him about all these and to help us, even he started misbehaving and shouting at us over the phone, and when we said that we shall complain to higher authority of APML in Delhi, he said we can complain to anybody we want and he is not afraid of anybody.
Looking at the gravity of my problem my uncle (at Delhi) has talked to you customer care and requested him to unpack/unload the item. In turn the custom care talked to Korba branch(Mr Jeebach).
In the conference call it was decided that the unpacking will be done on the next day at 10 am. Though it was very difficult for us to take leave in such a short notice as I was on emergency duty. Even then we have taken leave after facing lot of difficulty. I again called Korba incharge Mr Jeebach Kumar, but instead of helping, he told me to get the unloading and unpacking to be done by myself. No one attended our work till 5.00 pm. It was really a very traumatic experience for our whole family. After several telecom/ request to your Delhi office and Korba office, we managed to get two workers to complete the unloading and unpacking work. Though it was not convenient to us at this odd time (around 5.30 pm), still I managed to do the work.
I am attaching the photograph of the damaged item, please compensate it and advise the supervisor and manager to behave properly with the customer(especially with the ladies member)
I am listing down the damaged item below:
1. one study table damaged during transport, not usable now(computer table)
2. one study table developed many scratches during transportation
3. Big dent observed in my motorbike due to faulty packing.
4. Bicycle damaged and is not usable. Bicycle was transported in a total unpacked condition.
5. One double bed(cot) damaged, another double bed(cot) had several scratches. Both my double beds were transported totally unpacked.
6. Induction stove damaged due to faulty packing, not working now.
7. Shoe rack(Alluminium) broken and damaged during transport. It was transported in a totally unpacked condition.
8. Invertor transported in an unpacked condition. Was thrown carelessly from truck while unloading.
Most of my items had got unpacked during transport by itself inside the truck, even before unloading due to faulty packing. Several valuable items were transported totally unpacked.
I am attaching some of the photographs of the damaged items. I have kept detailed photographs of the damaged items. Rest of the photographs can be shared on demand. (since webite is not accepting -I am attaching only 3 photos rest all are available with me)
Your early response will be highly appreciated.
Regards
Dr. Diptanu Sarkar
Mobile no: [protected], [protected]
I transported my house hold goods from dehradun to hyderabad, GC no-4631881 through agrawal packers and movers(DRS group).I took insurance of value 1lakh for my items.I received my led tv in damaged condition .As per insurance I should get 30thousand in claim.I am trying to contact them for last 2months through email, telephone, twits etc.They are saying that they can pay only 5thousand as company got affected due to covid.Their claim department on contacting just gives some random number to contact.They are not paying insured value.please settle the claim.
Ref:-Enq no, .EQNDLH[protected]dtd23/11/20
Quotation QUNDLH20210560/1DTD27/10/20
CFT883BASIC FRIGHT Rs91000/CarRs21000/-
Quotation QUNDLH[protected]/1 DTD23/11/20 CFT 158 AMT Rs73500/-
Bill amt Rs87700/- excess Rs14200/-
Survey officer Sachin
Sir,
I am an Ex Airforce with great faith trust and believe booked my luggage from Delhi to Bhuvnehwar for which two survey were made as mentioned above my luggae was nooked as per second quotation as most of the item as per first quotation was left and luggage booked as per second quotation with luggage quantity CFT158 for which amt fixed was Rs73500/-where as amt paid was Rs87700/-surveyor received the cheque and told balance amt with 20 percrnt deduction will be paid to me with in one month i have made many call to Sachin and Himanshu of Paharganj branch now they are not responding.
Earlier they told because of two qutstion payment is delayed will be made soon gor ready reference l am attaching card of compny with detail
I have given all details with the hope. my case will be solved soon i have taken liberty to write all this thinking of Airforce relation expecting timly reply i won’t mind if balance is not paid becsuse the amt is with my elder vetran Airforce but surely expecting reply .Thanking you sir
All my items are received in damaged condition and my ac aluminium pipe of 10ft is missing and one of the worker of agarwal packers and movers named krishna pandit is saying police is under my control u cn do wat ever u want to. My sofa received in damaged condition, my fridge received in damaged condition, washing machine was unloaded up side down.my scooty is fully damaged without packing. Most of my products was not packed at the time of loading nd they told it will be packed and send to u in proper condition but nothing was packed as such and unloaded without packing. They charged 40, 000 including insurance and still not ready to accept the faults and not receiving calls.agarwal packers and movers are threatening us tat police is under there control. Now can anyone help me to gets my damaged and missing items
Experiencing very unprofessional behavior of Agarwal Packers & Movers (APML)
Booked my household goods for shifting from Rudrapur to Delhi and fully paid against the invoice (05AAFCA3559A1Z5. At the time of delivery, They were saying that they have not received the payment and denied the delivery. No one is responding. Very pathetic experience.