Complaint against material Deliverd .
Dear Sir/Madam,
I am writing with reference to a complaint against Agarwal Packers and Mover Ltd. for house hold material not unloaded with in time.
Thanks & Regards
Sandeep Agarwal
[protected]
Worst experiance with this drs movers and packers. They commit to deliver my all house hold material in 20 days but delivered in 90 days instead of 20 days. And when i recieved my material i found that all material was broken and led tv was missing. Today about 7 month i did not recieve my tv. And i call to their customer service not respond properly. Wo advise not to take any service from this drs movers and packers bade bhaiya company. Fraud company
We are highly dissatisfied with the service provided by Agarwal Movers and Packers. They have no value for time. They were late by several hours on both the days of work. They took the full payment before unpacking our goods and assured us that they would unpack it on a day and time which we specify. But on the actual day o[censored]npacking the packing in charge did not receive our phone call. Our goods were also damaged considerably. A highly unprofessional and unacceptable behaviour. We would not recommend Agarwal Movers and packers to anyone in the future. To add to our worries the claim department is so laid back they are not even bothered to help us. Never thought would have to go through this type of third grade service from such a renowned (fake) movers and packers service provider. Its my request to my dear ones if at any point of time in life you plan to shift NEVER TAKE THE SERVICE OF SUCH UNPROFESSIONAL MOVERS AND PACKERS LIKE “AGARWAL PACKERS”.
I have booked from Bangalore to Goa and expected to deliver at the day when i am also reaching Goa. This is all recorded calls when they assured about the day. When reached here, they asked for money which is paid fully till 1:51 afternoon but did not get the goods which is just 4km away from my location. Even driver is also becomes very frustrated with these guys who just kept on hold. I have medicine in my goods which not able to take. I have furniture on which i could sleep due to their total negligence because once the amount is paid, they not picking up the call and wasted my full day, i been psysically tired, without my medicine which leads to anxiety and many more things. I want full money return as compensation for pathetic service i got and trouble aroused.
I booked my car for m Hyderabad to Ghaziabad delivery and booked on 18th October 2020, today is a 23rd and the car is still in Hyderabad godown of Agarwal packers and movers APML. Worst service from APMlL
GC number 4707232 dated 20/09/2020 from Dehradun to Meerut .paid Rs40000/- Cl. Set of dinner set six plates and rice plate broken. Freeze cooling became out of order. Three Madhubani paintings worth of Rs. 5000/- were missing while other was there. It was deliberately removed while packing was made . Almiraha glass was broken as it was visible primafacie so reported immediately to the Agarwal packers Meerut. Claim
Should be settled immediately.
Mahesh Chandra jain
My GC no-4689868 dated 28th October, 2020. It’s really a very poor or disappointing experience from DRS group. Items had been collected on above mentioned date and last 3 days when I called to Ms.Kusum, she informed it will reach by 8th Nov, 20 to Bangalore as its in Hyderabad but today came to know its still not reached in Bhubaneswar yet and the same will be reach another 6-7 days to Bangalore. Now my question is why this false statements where no idea about actual progress. Even false commitment on arrival time. Without Items my family can’t move to the house and we along with our 1 year kid staying at hotel itself, as we all aware staying at hotel is unsafe during these pandemic situations. I’m seeking help from DRS group of management and will appreciate your prompt response please.
We had shifted from Kottayam to Raipur recently and the packing and moving consignment was given to the DRS group of Agrawal packers & Movers. We had 11 items in the cart in which a 43 inch LED Smart was also included. As the consignment reached and was delivered to us at Raipur we found that our TV was completely damaged and some items from other packed cartons were also missing (2 Wall Clocks, Dinner Set, Vacuum Cleaner, Pack of 3 new Bedsheets) . It seemed as if someone had tampered the packed cartons. To raise a complaint we tried to get in contact with the customer executive as well as the manager of the company, Mr Vijender who booked our consignment, but all in vain. Even the delivery manager, Mr. Mahaveer here at Raipur, behaved as if nothing has happened and declined our request for noting the complaint. We have suffered a loss of a brand new LED TV as well as some household items mentioned above.
You are therefore requested to kindly book a complaint on our loss and advice us about the further proceedings.
Attaching the bill copy and the photos of our damaged TV for your reference.
Case 1 (Household consignment no. CFRPNPT[protected]:
Delayed Delivery, even after confirmation to deliver on day, consignment was delivered next day evening. Team left stuff without unpacking. No support I received from the Panipat/Bangalore team. I was left with no option but to unpack the consignment at my own cost (additional) despite the fact that the same was in APML scope. Seeks refund for unpacking and harassment.
Lot of damage was done to items and repairable and irreparable too
1. PVC chair Broken/damaged- 4 nos.
2. Plant+Vase Broken/damaged- 2 nos.
3. Refrigerator Back panel damage- 1 no.
4. Honda Activa Silencer cover plate Broken – 1no.
5. TV Trolly Glass Base Broken- 1 no.
6. Kitchen Glass set Broken- 6 pcs
7. Unpacking service not provided (done by self)
Case 2 (Car consignment no GCGGN[protected]:
I have received the consignment but would like to share my grievances.
1. When I handed over the car to APML on 21.07.2020 evening with a meter reading 25033 km, the fuel indicator had 3 points having appx 15-16 ltr petrol. When the car was delivered at Bangalore with meter reading 25096, with fuel indicator indicating emergency with appx 4-5 ltr petrol. It is not possible to consume 10-12 ltr petrol for 60 odd km, hence possible petrol theft.
2. The Delivery driver called me at 11:33 am, 02.08.2020 saying fuel is very less and there are 30 more km to go with meter reading at that time 25093 km and suggested to fill Rs 200 fuel which i consented considering the situation and paid to him on delivery. Distance was actually 2-3 km instead of 30 km as he suggested considering the fact that the car was delivered with meter reading as 25096 km. Fuel slip was without vehicle number and to my surprise time showing on slip was 11:04 am i.e. 30 minutes before his call. This means fuel wasn’t actually filled in my car and slip belongs to some other vehicle..
Call detail and fuel slip is shown in attachment.
Delivery was first denied and only after customer care intervention it was delivered. Whole situation seems to be created to bluff me. I seek compensation for mischievous acts and harassment. Seek justice and needful action against wrongdoers in the name of APML.
On the first day, two people were sent with horrible insufficient packing material. Our transfer was from Delhi to noida by a surveyor known as Tanwar, we were already asked for excess price of 27500 rupees whereas other companies were giving in 14000 rupees. After reaching out to customer care and a lot of people in Agarwal, more people and packing material were sent. On top of that, a 19 ft container was mentioned in container whereas 14 ft container was sent. Nobody had any I’d or shirt or anything of Agarwal, no photo in container. On unloading, we were asked to return all containers, otherwise pay more 2000 rupees. We have been shifting by apml since last 4 years, but after such a horrible experience we confirm we will never ask apml ever again and never recommend anybody. From this experience, we feel apml is nothing now but running on brand name and subcontracting. So much of harassment, we will always go for smaller companies next time. The service provided by apml is horrible and nothing more than a truck and two labourers provided. Still the labourers worked from their side to maintain some image, but after much coaxing and initial complaints. We will neither recommend apml to anybody nor will ever ask it again. Extremely dissatisfied by apml management side, only effort applied were by people who packaged the goods. We will never approach apml again and will make sure people we know also never reach out to apml.