Air Asia Customer Care

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Sir,

I had lodged a complaint in the air asia, the complaint no. Being[protected] and subject : extreme torture meted out by air asia staff at the kuala lumpur airport.

After many correspondences with air asia, they finally mailed me on july 17, 2019, that they will refund me 780 myr (Malaysian ringit) apprx. 14000/-. As under.

""hi mr. Sougata ghosh,

Thank you for reaching out to us and apologies for the inconvenience cause.

To help you with your situation, we will refund you back the change fee cost that you have paid myr 780.

For future reference, a gap between 3 to 4 hours is needed if you have two separates booking for your flight to ensure your connectivity between flights. As per checking, we notice your original gap between booking t1ll5x and dt6lrg is less than 3 hours. Hence, when the flight for t1ll5x was affected with the flight retime, it makes you unable to catch your connecting booking dt6lrg. Moreover, the flight for booking dt6lrg is an international flight whereby you will need to complete all the security and immigration checking before board the flight, which needs more time.

We would like to take this opportunity to apologize on your unpleasant experienced on that day. Should you require further help, do not hesitate to contact us.

Regards,
Meri
Customer happiness
Airasia

Ref:_00d7f2wjh._5002v2pozse:ref""

However, for nearly 2 months they didn't refund me the amount. After much coaxing and writing, they have finally refunded me rs. 6130.23 on 7th sep 2019 (By bulk posting [protected] 180519 airasia-ec-moto-ec/red). Thus they have refunded me part of the amount and writing to them evokes no response whatsoever.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Hi i am MohammedMubeen.
On 4th November I received an email saying that my profile has been shortlisted for interview in the Air Asia Ltd company. I called the HR named Vinay Dhir, on phone to enquire about the interview process to be held on 18th Nov. They asked to pay an amount of rs. 9800/- plus gst as a security deposit. I first made a payment of rs.9800/- and later they informed me that i have wrong amount of payment and asked me to make payment including taxes rs.11, 564/- and they will refund the rs.9800/- in 4-5 hours.
After payment, they sent me an application form with few details, i filled it and sent them back. He also told me that rs.11, 564/- will be refunded to me as I attend my interview on 18th. But the amount of rs.9800 was not reversed to me i called him next day he said it was some bank issue so it was not sent. Then next day again same thing happened. Then again I called him, he said they will send me DD and the gate pass and address of interview location in 3-4 working days. After that day his phone is switched off. I haven't received any amount or DD or the gate pass. I aslo emailed the company but there is no reply from them. The total amount i paid them is ₹21, 364/- which is not a small amount. Please help me how can i recover my money back?
I am just a fresher. I was saving it for my higher education. Please help me.
I can provide out phone recordings, company's bank account details, and the screenshots of payment I made.

Company name is Air Asia limited.
HR name is Vinay Dhir.
Phone no. [protected]
Email : [protected]@airasiahr.com

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I have got a message in 04th november 2019 morning 10:04 am. I've called to airasia a hr person particular and have made conversations. Then in the particular i have send ₹9800 as a wrong transaction and another time, reasoning.. That indian government is making account of every transactions. So that hr person made me to make ₹11564 as gst full one payment since i have done ₹9800 as wrong previously. Then 5th of november 2019 hr told me that your refund ₹9800 will be on your account within 5 hours, but till not received (18 november 2019)

Today 18th november 2019 mentioned as interview date and i have not yet received any interview call letter or any refund. I have venue mentioned as chennai. Total of ₹ 21, 364 is in a
Air asia's side now.

I need my money back.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I m from gujarat and I m a bussiness person and I booked ticket from delhi to srinagar on 7th dec. And return back on 12th dec. And due to bad weather all flights r cancelked after that air asia persona telling call on customer care u can change of dates or full refund that time I asked at air port that we we maken a fix plan to going and return back date on 12th in same air asia from srinagar to delhi and in airindia delhi to surat and I also asked if we reschedule date once and if again your flight is cancelled than what we do that time they told me again u van change ur dated or u get refund and we done date changes from 7th to 10 dec.
And return back on 12 to 15th dec. And after that 10th date flight also cancelled
And we cancelled our tour plan and return back and now we r calling in customer care they r telling u can change only 10th date flight or u wan refund of 10th date flight and about 15th date they r telling we can't change or refund for 15th and even they not giving any compensation for my airindia flight from delhi to surat and I stay their in hotel in delhi that also they r nit giving me any of my loss

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Sir/madam,
Today i have received a mail that i was shortlisted in air asia and have to pay security deposit. They have even scheduled my interview.
After reading an article in news i realised that air asia never ask for such deposit.
Here is the mail
'[protected]@airasia.in'
'info. Call41-layoutq. Yahoo.[protected]@bounces. Em. Secureserver.net'
'info. [protected]@yahoo.com'

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Air asia flight got delayed by 2 hrs 40 min and delay of almost 1 hr in luggage collection lead to loss of my subsequent flight scheduled from indigo.
Ground staff was so irresponsible and hiding himself from support. Person sitting in ticket booking office didn't pay attention and eventually make me call to customer care for complain. I talked to customer care for almost 45 min however failed to get any solution, not alternate flight nor refund.

Airline is very selfish and hardly bothered about passengers. Overall experience is very bad and i would never recommend to travel with them.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Good morning sir,

This complaint raised by me rathaiah kotha of army about your working staff in srinagar airport, their behavior is not good and they tried to make me a foolish twice in this year to unnecessary payments paid by me for reserve window seat from srinagar to delhi and for baggage 4000/- paid by me because of your staff on 26 dec 19.

They don't have good manner about passengers. I request you that please take necessary action on your staff.

In view of the above, take necessary action on those ladies staff.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Sir i m rahul kaushik.
On 19th december 2019 i received an email saying that my profile has been shortlisted for interview in the air asia ltd company. I called the hr named amit rana on phone no. [protected] to enquire about the interview process to be held on 6th jan 2020. They asked to pay an amount of rs. 9800/- plus gst as a security deposit. I first made a payment of rs.9800/- and later they informed me that i have wrong amount of payment and asked me to make payment including taxes rs.11, 564/- and they will refund the rs.9800/- in 4-5 hours.
After payment, they sent me an application form with few details, i filled it and sent them back. He also told me that rs.11, 564/- will be refunded to me as i attend my interview on 6th jan. But the amount of rs.9800 was not reversed to me i called him next day he said it was some bank issue so it was not sent. Then next day again same thing happened. Then again i called him, he said they will send me dd and the gate pass and address of interview location in 3-4 working days. After that day his phone is switched off. I haven't received any amount or dd or the gate pass. I aslo emailed the company but there is no reply from them. The total amount i paid them is ₹21, 364/- which is not a small amount. Please help me how can i recover my money back?
I am just a fresher. I was saving it for my higher education. Please help me.
I can provide company's bank account details, and the screenshots of payment i made.

Company name is air asia limited.
Hr name is amit rana
Phone no. [protected]
Email : [protected]@airasiahr.com

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I had booked a flight from mumbai to delhi – i5 330.

After the security check was done and all passengers were waiting at the gate, we were told that the flight had been cancelled due to earthquake in delhi (Complete fake news).

For a flight of 180 passengers, there was just one counter to deal with all of them. We were told that we'll be accommodated in another flight (The one that leaves at 5.50 and another at 8.40).

They assured us initially that we'll all be accommodated and after an hour they informed us that the flight was full and nothing can be done now.

I was waiting there for 5 hours because they said that they're getting flight tickets from other airlines.

I can't begin to explain how much i had to suffer financially as well as physically and emotionally because of this.

Being a female at 3 in the morning, i had nowhere to go to, no hotels to book at this time.

I already had a train from delhi at 8 which i had to miss and bear the financial loss.

I explained this to your staff and they kept telling me that they'll be giving priority to females first and they're arranging for seats in other flights and in that hope, i kept waiting at the airport.

After all this, we were told that they couldn't do anything. They couldn't get a single seat ticket in any of the flights operating today which is impossible to believe.

Airasia has clearly shown that all you care is filling your pockets and have been trained very well to fool the customers.

I'm definitely taking this to the consumer court and i'm sure many other passengers will do too.

According to the new charter, if the flight is cancelled or delayed by 6 hours, you have to provide another flight ticket within that time and the airlines has to pay the compensation of[protected] to the customer.

Ref : businessinsider.in/flight-cancellations-delays-will-result-in-compensation-by-in…⇄ Cms

The airlines will also have to provide free accommodation if there's a delay of 24 hours or more.

If you can't even abide by the new rules, i don't know how your airlines is still operating.

I want a complaints officer to call me and i want a compensation of rs. 10000 for all the losses i had to suffer.

I want a callback asap and if i don't your staff will definitely be getting a taste of your medicine.

This is by far been the worst kind of service i've witnessed and in want a solution asap.

Aastha
[protected]

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I was travelling from chennai to kolkata on 16/12/2019. I was carrying induction cooktop in my checked in baggage so asked for a fragile tag, he marked in the level in front of me, even after when open my bag after reaching home i found my induction was broken and it’s not working too. So i launched a complaint in there officials site with case no 28356825 on 18/12/2019 which the closed without informing me anything. Again i launched a complaint on 21/12/2019 with case no 28600507. But so far i haven’t received any communication from them.