Air Asia Customer Care

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Sir,
I worked in a above mentioned company for 7 months. My Doj is during August 2007. Relieving Date is March 2008. I got the PF amount Rs.1700 only. Office Deducted Rs.480 every month. My Form 10C is returned stating that Less than 6 months.

I have to get atleast my PF Contribution. Minimum Rs.450 * 7 + Employers contribution. I got very less amount.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Hello, everyone! I was so angry and have no place to shout my angryness !!!

I have an urgent business meeting thus I would like to change my flight ealier back to KL.

I was trying to change my flight schedule through their oficial website (www.airasia.com.my). Due to the sloe internet connection in town (it's not a big city), some connection error occurred thus I submit and rerfill the information few times. Anyhow, after certain try, the record LOCKED !!! I call the service centre to ask for solutions BUT there are no ppl picking up the phone, I was holding the line for 20 minutest for each calls. After perhaps 1 hour, finally someone picking up the phone, I ask for solutions, they come back with the ans :"Sorry madam, once the record LOCKED, its LOCKED, you're NOT able to change anything online ANYMORE, you have to change at the airport counter/sales office/via phone, BUT we'll charge the prices HIGHER!!!

OMG, I was like…shocked and nothing to say coz I explained to him that today is SATURDAY, the nearest sales office are closed and the airport are REALLY far far away. Can he just help me unlocked so I can settle all this at home (at very efficient, reasonable and convenience way). He replied that :" sorry madam, We're unable to UNLOCKED it, either you pay higher price to change the schedule or stick with the purchased date."

I am so angry so I send lots of complaint letter to air asia online, HOWEVER, there're NO response at all. Obviously, they didn't treat the passangers well. Air Asia with Good Service, NO WAY !!!

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

We had booked the ticket for mum -kul; kul-bali; bali-kul;kul-mum for 2 persons on 25th November'10 and return was on 5th December'10. The check in counter at the airport denied the boarding because they were asking for malaysian transit visa, as the company did not inform us in advance about the same there was no update made to us not at the time of booking also as we booked it 6 months ago, they took the amount 0f Rs. 55,000.00/- and cheating us for the same.

please do the need full at the earliest.

Abhishek Abrol

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Dear Sir,
Myself Sanjeev Agarwal. I am indian and living in Indonesia. I traveled to India with my family on 21.10.2010 by Air Asia Airlines with return ticket dated 07.11.2010 but unable to return back by same flight due to my son accident. I informed to Air Asia regarding accident and requested for postponed ticket. Air Asia representative all time informed that my request forwarded to concern dept. and I will get credit amount very soon. Now it's already 03 month, I am not getting response from Air Asia. Therefore you are requested kindly considered my case and arrange to refund my return ticket charges.

Pl. find below correspondence details.

Thanks & regards

Sanjeev Agarwal

[protected]@yahoomail.com, [protected]@gamil.com, [protected]@gamil.com

no subject)
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Radha Agrawal to plfeedback
show details 11/7/10
Dear Madam,
Kindly refer telephonic conversation regarding postponment of ticket.
I have booked 4 tickets in your flight dated 07 Nov 2010 from DEL to
KUL and 08 Nov 2010 from KUL to BDO in the name of Sanjeev Agrawal,
Radha Agrawal, Dhruv Agrawal and Divyansh Agrawal.
My Son Dhruv Agrawal has met with an accident and has been admitted in
hospital for eye surgery.
It is requested that my tickets may please be postponed and the
scheduled date will be finalised after clearance from hospital.
Necessary documents as advised by have been scanned and attached for
your ready reference.
Submitted.

Thanking you,
Sanjeev Agrawal
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from Radha Agrawal <[protected]@gmail.com>
to india-support <[protected]@airasia.com>,
[protected]@airasia.com
date Fri, Nov 19, 2010 at 5:48 PM
subject Fwd:
mailed-by gmail.com
hide details 11/19/10
Dear Sir,
With ref. to telephonic discussion with Indian staff on toll free no. [protected],

Pl. find below the details

Member login ID : [protected]@gmail.com

Customer ref. no : [protected]

Booking no. SE918R dated 20.10.10 from KUL to DEL and return

Booking no. I4Q7TC dtd 20.10.10 from Bandung to KUL and return

Therefore you are requested kindly send me credit amount details for booking my next ticket.

My Next journey details is

Name : Sanjeev Agarwal

From Delhi to KUL on 24.11.10 Flight no. D72507 Depart DEL : 09.05 PM
From KUL to Bandung on 25.11.10 flight no. QZ7592 Depart KUL : 09.40 AM

Your early action in this regard is highly appreciable.

Thanks & regards

Sanjeev Agarwal
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sachin surawar to indonesia-supp., me, pooja4dhir
show details 11/7/10
Dear Air Asia Support Manager,
I have just spoken to Ibu Hari of Air Asia customer care in Indonesia.
My Friend Sanjeev Agarwal & Family has travelled to New Delhi India by Air Asia flight as per details attached.
His return flight was on
7th Nov Del-KL D72507 Ticket Booking No: SE918R and
8th Nov KL-JKT QZ7592 Ticket Booking No: I4Q7TC
His son Dhruv Agarwal has meet with accident on 6th Nov during Diwali festival in India and
his eye has got severe injuries ,he is being treated for emergency operation at New Delhi at SHROFF EYE CENTRE as
per certificate attached by Doctor AKSingh.
Please help to postpone the return flights as mentioned above by atleast one month in open status so that Dhruv Agarwal
is medically fit and all 4 can come back to Indonesia.

I am Sachin .Prabhakarrao Surawar his colleague and sending you the request on his behalf.
Mr.Sanjeev Agarwal's contact No. in India is [protected],Email id : [protected]@gmail.com
Please help urgently as this is emergency .

My Hp. in Indonesia is[protected].
Also Home No .[protected] Extn : 2331.

Waiting for your reply.
Regards
Sachin.Prabhakarrao Surawar

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Some one hiring on behalf of Airasia .He/She has posted his/her ad on times of india on date-may-01/2013 .In this ad nothing has been mention like name of company, phone number etc. They just listed -for more information login into -jobs.airasia.com" and one gmail id. when you login into Airasia website .It is clearly mention there they have not hired any third party for job recruitment and there emails are always @airasia.com .

Please be aware.It is lose of 1200/- which they will charge at time of interview.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I am Ashok and I had booked tickets for my travel form Kolkata to Kuala lampur in August 2010 for 11th May 2011 in Air Asia Airline. Secondly I had booked tickets related to this from Kualampur to Bali for 12th May 2011, Bali to Singapore for 16th May 2011, Singapore to Kualampur for 19th May 2011 and back to Kolkata for 19th May 2011.

But I am sorry to say that the flight from Kolkata to Kualamper has been cancelled for the whole Month of May 2011. I only realized about the cancellation when I tried to retrieve the information about the itinerary on Air Asia website using the Booking Number.It just did not show anything, no information about cancellation, just asked me to try again later as there seems to be some problem. Same message was shown for quite a few attempts at random intervals. Then I got Suspicious and called the airline call center number.They said that all flights of Kolkata sector has been cancelled but you can avail the rest tickets as it is. But how can I got to Bali from Kuala lampur when they are unable to take me to kualam lampur from kolkata itself. The only solution is to REFUND my money.

What is upsetting me:

1. Why was the airline not even informed me by email or by phone call?
2. What would happen to my further related above bookings?
3. Why had the airline taken the booking nine months earlier if it could not run the flight and give me service for which I had paid?
4. Who is going to pay my compensation for the money I invested so long back.

I am giving them my precious money. I expect them to be more professional and provide the service you are charging me for otherwise the airline should REFUND my hard earned money .

This was my first Experience with Air Asia.com & it went so bad.

My flight ticket refund is under question & i had borne mental stress for the same

I would like to know your response to my complaints and on wastage of precious time and money.

PLEASE TREAT THIS AS URGENT AND REPLY URGENTLY ON THIS MATTER.

Ashok Kumar Agarwal
M:[protected]
[protected]@rediffmail.com

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Hi,
We travelled in Airasia flight on 6th Aug'13 from Singapore to Malaysia (Kuala Lumpur), we (4 persons) booked in the flight AK1810 due to unavoidable circumstances we are delay to check in ( check in closed only 5min before with that also air asia is not ready to do check in) after a long discussion, i took decision to travel on Next flight with Airasia when we check only all the unhidden information are coming out.
The below fee we paid during our booking on AK1810
4 Guest 76.00 SGD
Passenger Security Fee 32.00 SGD
Passenger Service Fee 79.60 SGD
Aviation Levy 24.40 SGD
Fuel Surcharge 24.00 SGD
Sub Total 236.00 SGD
Services & Fees
4 x AirAsia Insure OneWay 24.00 SGD
2 x Check-In Baggage – up to 25kg 46.00 SGD
4 x Pick A Seat 12.00 SGD
4 x Processing Fee 32.00 SGD
4 x SKYB 16.00 SGD
Sub Total 130.00 SGD
Total Amount 366.00 SGD
When we asked about to book for next flight, airasia is not ready to pay of other charges apart from the basic fee, if the passenger is not travelled or missed the flight, why he need to pay the charges for Baggage, Fuel, Seat Pick, I requested them to use the money which i paid and answer his Airasia is Low Budget flight and we will not do any modification.
Point here, if the person is not travelling why he need to pay for fuel and other charges, if airline can able to take the basic fee its normal but taking the other charges is fraut.
They cant say we are Low Budget flight, its not my problem due to low budget flight whatever they can do whether passenger and government needs to allow.
More over the way sales guy and check in lady behaviour is very very worst, as a passenger we are not travelling without paying money or free of cost atleast airasia needs to learn how to treat their passenger as customer,

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Can you believe this which was happened at KL Air Asia on Jan 29, 2011
1.) Racism
The term and condition are not in Chinese. If you were not English educated, remember to hire a translator (best with lawyer) to read through the agreement prior to purchase. Everyone can fly with Air Asia and bear your own risk if you did not understand English.

2.) Too civilized ground staff / customer service
The ground staff will tell you that your dB (noise level) is too high (not too sure whether there was a dB meter at Air Asia customer service desk) and if you ask for permission to record your conversation with Air Asia ground staff as an evident, they will directly share with you that Air Asia will sue you for recording the conversation. If you insist to record your conversation, Air Asia ground staff and customer service will ask security to “move” you away.

3.) Interesting Price rate
When you ask for rate of same flight at the same day, watch out…. Air Asia customer service might share at least two different rating within 30 minutes.

4.) Interesting flight schedule
Air Asia might tell you a flight schedule that has already been cancelled. Either the computer system or customer service staff was not well train

5.) Friendly reminder to Northern Chinese – Your dB will surely exceed Air Asia dB requirement. So, if you plan to fly with Air Asia, then you better learn how to lower your normal dB.

6.) Friendly reminder to all non English educated human being – seek for lawyer to read Air Asia term and condition before fly with this specific airline. Furthermore, hire a translator as when you experienced difficulty, this person will be the best help to you and your family, and not Air Asia ground stuff or customer service.

7.) Do not trust Air Asia On-line Sales Team
They will say one thing, and the ground staff / customer service will do another thing, which is totally disaster to consumer.

8.) Excellent communication system in case of emergency
When there was an emergency happened, Air Asia ground staff and customer service will ask you to file a complaint at Air Asia website. And they are so helpful to remind you that you have to pay for the hot line.

China Southern Air line has reduced their price rate tremendously from Guan Zhou to KL and Penang since 2010.

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

I was denied boarding of my flight to Penang for being late for 15mins. The customer service officer informed that their registration counter was closed 45mins before departure time. They informed that I can board the next flight but need to pay fare difference which is more costly compared to other operators even after deducting my previous fare. I will definitely boycott Airasia airlines in future for trying to exploit the customers. I suffered loses to my airfare and hotel booking travel arrangements etc

+91 80 3300 8000

www.airasia.com

#91, Level 1, HRS Chambers, Richmond Road, Bangalore, Karnataka, India – 560025

Hi,

My booking ID is EYJETN and I was to fly on 25 April 2011.

Now, I've got a mail from AIR ASIA stating that the fligh timings have been changed. I am sorry but these new timings don't suit me and I want to cancel this ticket but these buggers are not listening me to and its been over 10 days I am daily dropping mails and calling these guys but all in vain. Some day they tell me that this will be refunded, some day I hear that this will be given to you as a coupon which you can use later, and NOW THEY ARE SAYING WE CAN'T CANCEL IT.

Can you please help me here?

Warm Regards,

Sahil Chopra