Akai Customer Care

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

I have AKAI TV whose screen got blue when I left it on by mistake. I tried to call your service centre but mostly phone not worked. Finally I found one cell working and I told to solve my problem. They came to me after lot of request as they had not wanted. They told me that there an IC defective and they will have to take the kit to service centre and they did that. After thet they forgot to reply my kit. I called may times and they told the IC is not available. But they can fix an IC from market temporarily. They did that promising that thay will fix the new one as soon as they get the original one from company. But since they there is no response from them. They had installed my kit with the non original IC which is not working well. The service personal had broken my switches in front of me by his unskilled working. I was so surprised to see such a bad work by a reputated company.
SORRY I AM NOT HAPPY BY THE SRVICE BY AKAI SERVICE CENTRE
Now I have no faith on AKAI products which have poorest service.
It is making me very uncomfortable when I want to watch my TV.
I want service which I want to pay then why AKAI doesn't want to repair my TV fast.
Pl do the needful or I will give an ad on news paper to sell this TV metioning that AKAI service is not good that is why I am selling.

But I have little hope that may be you try to restore your standard as before.

Amit Kumar Maurya
B-503 4th Floor Neelpadam 1st
Vaishali Sector 5
Ghaziabad – 201010
U.P.
India
0091-[protected]
0091-[protected]

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

Dear Sir,

I have purchase one Akai make DVD player & Music System as on 28/9/08 from Raju Electronics Navghar Road Bhayander East Mumbai as per bill no.199 & Challan No. 499 .Sir we found some problem in music system(woofer) as box type model no 201SGH & SR.NO.34342326 are not working, so many time verbally lodge the complain & Mr Inder come from your side & he suggest to me after checking this set sent to service centre for two hours for servicing & we short out the problem at service centre within 2 hrs.because all parts & instruments are available at our service centre BP. Road Bhayander east .I sent the set to service centre through dealer Raju Electronics for servicing as on 02/11/08 but till date not short out my problem & set not return to me after serviceing.Dealar says at present some parts are not available in market.Sir as on 26/11/08 1 call come for your service centre for requirment of copy of bill same day i submited the copy of bill again & Confirm on phone no [protected] Mr R.K Gupta & he say to me on phone we short out your problem one or two day after servecing other wise company new set provided to you but till date not short out my problem. Pl. look this matter & short out my problem otherwise give the instruction to dealar for replace of set or return my payment immediately.
Your service man Mr Inder no. [protected]
RajuElectronics Tel No.[protected]

Thanks & Regards

Vipin Chaturvedi
[protected]

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

I purchased a DVD player, Mode No. DXF-8014, from M/s Mahavir Electronics, 10 Jayanti Market, MI Road, Jaipur vide Bill No.38083 dated 30.5.08. Some technical snag has been developed under guarantee period and to get it rectified I handed over the above DVD player with its remote to M/s A.D.Electronics, Ashok Marg, Ahimsa Circle, Jaipur and it is under Job No. 193 dated 6.9.08. Sr. BoAK[protected]. Condition of the set is "No disk & RMT prob. The same is still lying with them and the fault is still unrectified. There is no proper response from the service centre. In this situation I am feeling harrassment because after lapse of 3-4 months period nothing is being done by them despite regular pursuance. Kindly look into the matter and get the fault rectified at the earliest possible.
Yours, K.L.Sharma, 119/87 Agarwal Farm, Mansarovar, Jaipur (Raj.)
Ph. No.[protected] Mob.[protected]

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

i had purchased an akai television on 1st july 2006 and the model is 29 ct 29 sd.I had lot of problems with in one year.when i called the customer support and they came to my house and tried to repair my televisions picture tube and in front of me it exploded and the service engineer told me that the picture tube had gone and also need Rs 350 as service charge.i had paid the amount and he told me that the same picture tube is not available so i had to give Rs 4500 for the new akai television and i paid that amount also and they gave a new tv called sumo 29 flat screen tv, what they called, yet i dont that is it new or refurbished.they gave me the tv on 11/9/2007 and i had a complaint with in 6 months as i had got problems with the viewing of pictures, ie when in use the tv the picture is dark.i had called the service franchise one week before one week and till now they didnt came to rectify the problem.I am very much disatisfied with the reputation of the company and there service.I am planning to file a complaint against akai in the consumer protection counsil and also planning to give public ads against this company.I stongly feel that the company cannot go on like this, and i will take any steps against this company who is cheating the customers.

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

I purchased an AKAI 29" Sumo model from Prince Electronics, Kalwa, Thane, about three months back. First of all I was promised that the Engineer will come to my residence to show the functions of the TV within 3-4 days but it never happened.

Subsequently, the remote stopped functioning within a week. I went and gave it to the shop who promised to replace/repair the same in two days. Since nothing happened even after one week again I visited the shop. After another 2 days a mechanic came from the company and checked the TV and remote and confirmed that the remote is defective and promised to replace/repair it. Another 15 days gone and nothing happened. After my repeated follow ups, finally the mechanic brought the same remoe after some repairs but it functioned only for two days. I therefore again gave it to the shop and I was promised that I will get a new remote within a day or two. Now it is over a month but I am still waiting for the new remote.

Today I spoke to one Mr. Atul of AKAK Thane office who was telling me that he has hundreds of remote in the stock but that the shop keeper has not informed him previously. Therefore I spoke to the shop again but he blames the company saying that he was informed earlier that there is no stock of remote. Thus the blame game is going on between the company and the shop but I am suffering in the bargain.

I was given a number by Mr. Atul to speak to[protected] but when I dial the number I get a message saying that this number does not exist.

I hope some senior official from Akai reads this and takes suitable action

S. VISWANATHAN

S. VISWANATHAN

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

Resoected Sir,
I purchased a AKAI TV on Nov.2008. But after one month when I Swiched Off TV there is point arrive in Centre on my TV. I complain to reatiler about the problem but they said that don't worry about it. I said that can any problem arrive in future they said that no problem arrived in future.But also I said that you take some extra money and exchange my this TV.But they are not agree.

Please Read my apllication carefully and do the needful as soon as possible and also provide your Contact No.

Thanking You,

Yours Truly, We Remains

Shahnawaz A. Shaikh
(Mob: – [protected])

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

I have purchased one color television of following specification
Dealer:PARAMOUNT RADIO CO. SHOP NO S-49, MAIN MARKET GANDHIDHAM KUTCH GUJARAT
Bill to: Mrs SARAWATIBEN SHARMA
Make: Akai
Model No: CTV29FFWTG,[protected]
Cost: Rs. 16500/-
Date of Purchase: 22.01.2007

DEAR SIR,

I HAD MADE THE COMPLAINT THE DEALER MANY OF THE TIMES THAT MY T.V IS NOT WORKING PROPERLY AND IT WAS IN WARRANTY PERIOD, THE PERSON FROM AKAI SERVICE CENTRE HAD CAME TO MY HOUSE 3 TIMES BUT THE SAME PROBLEM OCCURED WITHIN 4 MONTHS AND NOW DEALER IS SAYING THAT HE IS NOT RESPONSIBLE FOR THE DAMAGE, AND PERSON FROM SERVICE CENTER IS ASKING FOR THE CHARGES FOR REPAIR AS WARRANTY PERIOD IS EXPIRED, BUT I WAS COMPLAINING THEM FROM THE 6 MONTHS OF MY PURCHASE BUT THE DIDNT CURED MY PROBLEM, AND NOW MY TV IS WITH THE DEALER SINCE 3 MONTHS, I WANT YOU TO REPLACE MY T.V AS SOON AS POSSIBLE,
I HAD ALSO COMPLAINED AT RAJKOT AND AHEMDABAD SERVICE CENTER BUT THEY ARE ALSO NOT RESPONDING ME. I M NOW FRUSTATED BY THEM SO PLS YOU REPLY ME SOON.
MY EMAIL ID IS [protected]@YAHOO.COM
AND MY CELL NO IS : [protected].
THNKING YOU

AMIT SHARMA.

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

Dear Sir,

I have purchased one color television of following specification
Dealer: KCOP Distributors, Pankha Road New Delhi – 45
Bill to: Mrs. Madhvi Tiwari, New Delhi
Make: Akai
Model No: CT-2205
Cost: Rs. 8500
Date of Purchase: 20.08.2007

I have faced the following problems in the system on 12/11/2008
Red Spot on the screen
LED is not working.

I lodge the complaint in Akai Service centre and the service executive visit after 15 days after lodging the complaint and examine the system. the result declared by service executive was:

Picture Tube is faulty. It will be replaced within 12 Days. (After this No response from Akai side.)

Again i am facing no picture problem in the television from 12.04.08. I lodge the complaint on same date. no executive visit to check the television.
Again – again i am calling the customer care but no person is visiting.
On 25th i told the customer care executive to generate the complaint no. he deny the same.
After a long session on telephone, he given me complaint no (Complaint No: 400aa08d251480).

Still no person visited to examin the system till date & time.

I have spend approximate rs. 500 to call the customer care.

Please help me.

Regards

Pawan Tiwari

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

i purchaise one akai sumo 25 band tv in feb 2008 nadilath agency palakkad kerala . after coupple of days it is not working the tv i complained on may 1st 2008 . customercare in that short told me that today is holiday . will get back you in three four days .

again i called on 3rd may 2008 perticular shop people give me a number of company service technician, i speek to the guy for my complain . he doesnt bother listen the complain and lithargicaly replayed, i do't know what is worng going on

as far as consumer we are, nobody to the problem and rectify the things .

palakkad Nandilath Electronic s:
[protected] /2544476 /3290206 /3291953

my tel:[protected]
cell no : [protected]

please do the needful at the earliest and take necessary action by akai officials.

+91 12 4430 5000

www.akai.com

Plot No. 97, Sector-44, Gurgaon, Haryana, India – 122002

Hello Sir/Mam,
I bought a AKAI television set in october 2007 model- Akai Sumo C2202 53", at the time of purchasing i got 5yrs warantee + scratch coupon as it was a diwali festive season offer, when i scratched it was luckily akai-walkman set printed on the coupon, the dealer promise to give after one week, when i asked him he told compny has not sent it yet,…. after that one month passed and told one day the compnay has sent u the walkan…. when i saw that i was fill with anger it was chinese set that too of 60/- not more than that,,,,so i throw it away and come back….. after one yr i faced a problem in volume and remote set too… when i get back to the dealer , he told the that 5 yrs warantee is on picture tube not on whole TV set, i asked him what the hell is this, you told on complete telvision set, after that i wrote to the company and did registery to greater noida as there was no contact number given to contact on the warantee card and manual booklet given with TV, but you will get schocked to know that, the registery came back, and that it was written there is no such firm or compny is present on your mentioned given address, and what else i can do,,,,, there is no information AKAI website too, www.akai.com ,,,,,