Alcatel Lucent Customer Care

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I purchased a handset alcatel a7 from amazon in november 2018, unfortunately the touch screen went bad, i went to one of the service center as it was under warranty. They raised a service request on 2nd october (Rvsrn1810ssa00002) and i was informed that it will get repaired within 7-10 days. I went again to their service center on 9th october 2018 and i was informed still the screen has not been dispatch from delhi office and they didn’t have any answer when i will get or when they will get.

Called the so called hotline ([protected]) spoke to the rep – sandeep (With no last name) – he was robotic, with no clue why he is there & why he is answering the call, he was rude, with no empathy and had no answer to my questions, also he denied when i asked about his supervisor (He said he don’t report to anyone), listening to that i disconnected the call.

My request to all you guys is just help the problem to get resolved asap, and fix that person or else i will post a strong review on every social platform.

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Sir,
Myself Sahadeb , applied for PAN card on Sep 2007. But by enquiry I about to know that, my PAN card was delivered but I have not received my pan card till today. You have given me PAN no as BQMPS8386J but I have not received my pan card till today. So please issued me pan card at the earliest on my address mentioned in application as below:-

54/D Girish Gosh Sarani,
Asrani Apartment,
Ward no-16
Siliguri-734001
Dist-Darjeeling, West Bengal

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

In Dec-2009 I applied for resignation and as informed by HR-Mr.Giridhar as per the company norms after completing 1 month notice period my resignation was accepted and I was relieved. Ref my relieving letter dated: Jan 4th 2010.
Two weeks back I asked HR Mr.Giridhar for my FF, Experience letter & PF that time he told notice period is not one month its two month so you have to pay around 22,000 rupees to company then only next step will happen from management. I ask to giri then why you are telling one month notice period at the time of resignation he said that time management didn’t said any thing to him so he does not know about notice period. This is the statement from HR Giri.
So it’s purely HR Mr.Giridhar & management mistake only then why I will pay 22,000 rupees to company.
Kindly request to process my FF, Experience letter & PF.
Please confirm my Airtel PF is transferred to alcatel or not if not transferred when it will be happened. Who is the contact person for all these process
Note: It’s already Six months gone.
My details are attached below for your reference.
ID : PU0001369
Name : Ganesh k
Designation : S4 Senior Lead officer
After Sending this mail to Mr.harish(HR) has accept the notice period is one month only & he said he will process your things.But till date nothing happen from alcatel-lucent HR Side.
My New company will ask the Experience Certiificate & i have one 3 years kid i have totally six years experience so i am planning to withdraw my PF in that PF its useful for my children education but this company will not at all helpping for old empolyess.So i want to register complaint against Alcatel Lucent Company.This is trully Company issue so i want compansation amount from alcatel.
I want my money asap & this is not for me alone this will happen for every empolyee who are all resigned from the company.
Company Address is Alcatel – lucent network management services india ltd.,15th floor,Tower C,DLF Cyber Greens,DLF City,Ph-III,Gurgaon-122002,Haryana,India,
My Address is K.Ganesh [protected],No:7/610,Mogappair west,Chennai – 600037

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Hi
My name is Sachin Dwivedi and mycard number is [protected]. I am working with an MNC. On nov. 2009 i applied for hdfc bank credit card in year 2005, and card expired 2008 and card is invailied but I never use it and I have receive NOC. and after that I apply new card year 2011,presently iam using it .on behalf of my account come offer personal loan, and applied it and quote ref. no.18129604 ,and personal loan rejected because my name entered civil list. Personal loan department. Says that reason is credit card.plz sir can you suggest me what to do next?

Regards
Sachin Dwivedi
M.No – [protected]
E.Mail ID = [protected]@yahoo.co.in

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Hi Sir,

i had bought the alcatel mobile on 6-mar-01 model number oT710. After the phone i was facing little bit of problem it's touch at last i submitted my cell to local service center . they informed me that they will return my cell in a week time as they will need a touch , and they will order it from company.

i have submitted my cell on 07-may-10 and now it,s 30-may . they continously ignoring my call and reverting it will be done tommrrow.

Now plz you sugggesst what feed back will i take from this type service from alcatel authorized service center

hoping for early and some helpful action from your side

mobile
; Alacatel ot710D

imei no: [protected]

[protected]

phone submitting date-07-may-11

service center:
Ambe Electronics sec 18 Noida uttar Pradesh (up) India

I want strict action from your side so that they can not take such isssues so miuch lightly

Thanks and regards

Shahab ahmed khan

[protected]
emailid: [protected]@gmail.com

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

dear sir,

alcatel co. ke officers ne hamare sath Rs. 500000/- ka froad kiya he. un logo ne apni co. ki distributorship dene ke liye hamare pas se Rs. 5 lac ka RTGS karvaya,do dino me mobiles ki deliverey dedi lekin contract letter nahi diya. Co. ka West Zone ka head hamari shop pe aya tha jisne hame co. ke 3 executive ko dealer banane or business Rajkot me badhane ke liye rakhene ka bola tha, lekin usne sirf 1 executive ko bheja jo hamare kuch paise or phones chura ke le gaya . jab co. ke gujarat head Praminder Pande ko bataya to usne thik se reply nahi diya. ab hamare pas ab mobile phones pade he but co. ne usko bechne ke liye na koi help ki, na thik se jawab diya, Parminder Pande ko call kiya ke co. apne sare mobiles wapis le le, tub wo phone par galiya dete he, thik se jawab nahi deta.

sir pls do the needfull to us.thanking you.

Minaz Nagani

(Rajkot)

[protected]

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Dear sir,

my name is Minaz Nagani. my complain against Ice Mobile Co.'s officers. they cheated us.
they offered us for distributership of Alcatel Mobile Handsets, & get 5,00,000 Rs. from us but they give us the Handsets on retail prise & the co. do not support us in sales as they offer us. the officers of the co.'s names are Mr. Praminder Pandy, Amit Sharma & Rajesh Shukla. they did not give us any contract letter as they said . please help us as we are cheated by these officers and we have no way.

Minaz Memon

[protected]

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Dear sir,
My name is M.K.N.Babu, Office address:Elegant Associates, Opp.Maharaja's College Ground, M.G.Road, Ernakulam, Pin-682011, Ph[protected], [protected] I have purchased a Mobile Handset, model No.ALCATEL ONE TOUCH 6030D, on 1st March 2014 from Alif Communication, Penta Menaka, shop No.B1, Shanmugham Road, Ernakulam-31.Ph-[protected], After one month of purchase, camera's covering ( back case glass) has got damaged. acidently.Even I have made complaints on several times, but the reply was, " No spare parts are available and go to consumer court for remedies.
I am a regular user of your brand and have purchased about more than ten handsets of Alcatel by this time. Since I am a valuable customer to you, please consider my request, courier to me the new Camera Covering(back case glass to the above address or take necessary action immediately.
Expecting your positive reply soon,
Thanking You,
Yours Faithfully
Mr.M.K.N.Babu

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Dear Sir,
I have purchased a mobile phone of Alcatel from Bharti Wallmart(Best Price) in jammu on 27/11/2011.The IMEI No of the phone is [protected] and the model no is OT-802Y.The phone had some problem with the ear speaker so i went to Bharti Wallmart and they asked me to give the mobile phone for repairing to the service center of Alcatel situated in Gandhi Nagar by the name of Mobile Care.i gave my phone on 28/01/2012 and they told me that i would get my phone back in 5 days.Today it has been more then 15 days but they are still bluffing me with silly excuses.sometimes they say they are waiting for some courier to come and sometimes they say that i will get it by evening but when i call in the evening they ask me to en-quire next morning.i am facing problem because of my phone and am really feeling harrased.The phone number of service center(Mobile Care) is[protected] and the lady who picks up the phone has always got some excuse to make.
i very humbly request you to take some step/action so that i get my phone back.i would really be obliged by your help and please help me as soon as possible.
Vishal Shangloo
[protected]
[protected]@yahoo.com

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Sub:- Status of application on closure of PF account No. MH/211244/785

Dear Sir/Madam,

This querry is in regard to closure of my PF account with last organization Alcatel Lucent Managed Solutions Pvt. Ltd.
The application for withdrawal of PF amount is submitted by organisation to PF office on 25th Nov 2011. But I have not recieved the settlement yet.

Request you to kindly settle the arrears directly to bank account detail provided in application.

Waiting for your early reply.

Thanking you

Manjunatha Bantwal
[protected]
Mail: manjunatha.[protected]@gmail.com