Alcatel Lucent Customer Care

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

This phone with Serial No "8020D – 2AVPIN1 – B1" has developed a major problem today Feb 8th, 2015 with no prior warning. It was working great since Jan 1st which is when I started using it (received the item on Dec 27, 2014). The Bluetooth Sidekick got disconnected from the main phone. When I checked the main phone, the screen was unresponsive and not responding to touches. I rebooted the phone as this usually resolves such problem on Android phones. However, the phone would not start up. I tried holding the power button continuously for 5-10 seconds but it refuses to start up. It is just continued to be dead. As per the Warranty Certificate, I raised a repair claim and handed over the mobile phone to the local authorized service center (Compac Teleservices, Bangalore) on Feb 18, 2015 with a work order "SALKT391SC269". The service center called me on Mar 13, 2015 (nearly a month after giving it for repair) saying that they have replaced the motherboard of the phone and that the problem is fixed. However, when I connected the Bluetooth accessory to the phone, the phone rebooted again after a day's usage. The problem continues to exist even today. There seems to be a fundamental technical issue with the phone and its accessory. I have written numerous email to Alcatel Customer Care but their response has been poor. Even when they do respond, they mention "escalated to senior management" and it goes quiet until I write another email. Overall experience of this mobile device and its accessory has been poor since the time I've bought it.
Please help me get a full refund for this phone as it is still under the 1-year Guarantee which is valid till 25-Dec-2015.
Purchase Date: 26-Dec-2014
Purchase Price: Rs. 21, 527.00
Purchased From: eBay.in
Received: 27-Dec-2014
Using from: 1-Jan-2015
Went dead 1st time: 8-Feb-2015
Returned after repair: 13-Mar-2015
Problem restarted: 14-Mar-2015
Current status: problem persists
Regards,
Prasad
[protected]@mail.com

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

This phone with Serial No "8020D – 2AVPIN1 – B1" has developed a major problem today Feb 8th, 2015 with no prior warning. It was working great since Jan 1st which is when I started using it (received the item on Dec 27, 2014). The Bluetooth Sidekick got disconnected from the main phone. When I checked the main phone, the screen was unresponsive and not responding to touches. I rebooted the phone as this usually resolves such problem on Android phones. However, the phone would not start up. I tried holding the power button continuously for 5-10 seconds but it refuses to start up. It is just continued to be dead. As per the Warranty Certificate, I raised a repair claim and handed over the mobile phone to the local authorized service center (Compac Teleservices, Bangalore) on Feb 18, 2015 with a work order "SALKT391SC269". The service center called me on Mar 13, 2015 (nearly a month after giving it for repair) saying that they have replaced the motherboard of the phone and that the problem is fixed. However, when I connected the Bluetooth accessory to the phone, the phone rebooted again after a day's usage. The problem continues to exist even today. There seems to be a fundamental technical issue with the phone and its accessory. I have written numerous email to Alcatel Customer Care but their response has been poor. Even when they do respond, they mention "escalated to senior management" and it goes quiet until I write another email. Overall experience of this mobile device and its accessory has been poor since the time I've bought it.
Please help me get a full refund for this phone as it is still under the 1-year Guarantee which is valid till 25-Dec-2015.
Purchase Date: 26-Dec-2014;
Purchase Price: Rs. 21, 527.00;
Purchased From: eBay.in;
Received: 27-Dec-2014;
Using from: 1-Jan-2015;
Went dead 1st time: 8-Feb-2015;
Returned after repair: 13-Mar-2015;
Problem restarted: 14-Mar-2015;
Current status: problem persists.

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I have a Alcatel Mobile having mentioned "services by Yahoo" behind the mobile, suddenly the charger is not charging the mobile it shows " bad charger connected" what do i do, whereas i tried to contact Co. but there were no proper feedback from Co. side.
please do the needful and solve my problem.

thanks,
Anand

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I had given my phone on service center for repairing as it was under warranty on[protected] . Till now almost 1.5 months had gone but my phone doesn't got repaired . When i Call there service center they give me the only reason that the company has not send them the courier of the part they have to repair. And say they will call me whenever the phone will get repaired. I am telling you the regarding details as following:

Model No. : OT506D
Date of submission of phone :[protected]
Phone should get repaired according to them in : 15-20 days
Service centre Details : [censored]ij Telecom ,Shop No. 115 ,GF AKD Tower ,Sec-14,Gurgaon
contact no. [protected],[protected]
My email id : nitesh.[protected]@gmail.com

If now also my phone would not get repaired the only way left is to file a complaint in consumer court

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Hi friends,
Don't buy any Alcatel Mobile brand. I bought Alcatel onetouch flash on January 2015, 4 months no problem.
End of the may i got problem
I given my mobile to Sri Sai Cell (Bangalore), They checked and said to me its a physical damage of SD card slot.
I said to them i didn't do anything and also often restarting mobile automatically. but they asked Rs.1650/-. Whatever I told to them they didn't listen my words and again again they asked money only. So what's going on the SRI SAI CELL service center. It seems they are making money to all customers. I got frustrated and came out.
This is the way of treating the customer. You spoil your name and you failed because we trusted Alcatel Mobile
First inserted SD card in the slot that's it after that I didn't touch the SD card slot. They simply said its physical damaged.
They need money then only they will check

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I HAVE BOUGHT THE ALCATEL CDMA MOBILE PHONE IN MARCH, 2012. NOW ITS BEEN ONLY 9 MONTHS AND THE HANDSET IS STARTING GIVING ME THE TRUBLE . WE TRIED TO CONTACT THE SERVICE PROVIDERS BY TAKING PH NO. FROM GOOGLE BT ITS AL IN VAIN. EVER1 SAYS THAT WE CANNOT REPAIR THE ALCATEL MOBILE ANYMORE. EVEN WE CONTACTED THE CUSTOMER CARE PEOPLE OF ALCATEL BUT I AM SURPRISED TO SAY THAT THEY ARE EVEN MORE RUDE AND IRRESPONSIBLE TO THEIR DUTIES. THEY MISGUID US AND TALKED REALLY RUDE TO US.
SINCE OUR ALCATEL HANDSET IS IN WARRENTY PERIOD, ITS REALLY SHAMEFUL AND PITTY THING. I HAVE NEVER SEEN THIS KIND OF HARRESMENT IN MY LIFE TILL NOW.

I REQUESTED TO YOU TO PLS LOOK INTO THE MATTER. WE ARE HIGHLY OBLIGE TO YOU. THANKS & REGARDS

VIJAY KHATTAR

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Dear Sir
I had bought the above mentioned set on 25/06/2015 from flipkart for rs 7999 .Unfortunately its scren glass broke. I took the set to Alcatels authorised service centre in Kolkata M/S Anand &Co who expressed their inability to solve the problem and asked me to go to M/S CAPITOL ELECTRONICS ULTADANGA ( who are not the authorised service centre., which I learnt later) After three visits to the shop they told that they do not have the necessary spares and they have to send the set to CHENNAI for repairs and i have to pay Rs 5200 plus courier charges to and fro fro Chennai and it will take about a month.
Sir .I have bought the set for rs 7999 and now i will have to fork out further the same amount. It seems that I have done a gross sin by purchasing this product going by the reputation of Alcatel One Touch Flash and Flipkarts.
I wrote to both Alcatel One Touch Flash customer centre and Flipkart escalations and their customer service center but received answers from them that they cannot do anything
Sir, my complaint is that
1) Are Alcatel One Touch Flash and Flipkart both not fleecing the customer by proving the name of a service center who has no infrastructure to provide service for your product?
Is it not a violation of their offer document?
2) Are they both not fleecing the customers by charging more than Rs 5200 for a set whose selling price is Rs 7999 ?
Sir, I beg for justice on behalf of myself and all the general customers
Ajay Bothra ph [protected] /[protected]
29/07/2015
imei nos 1-[protected]
2-[protected]
order no OD[protected]…

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Sir, i had purchased a handset i.e Alcatel4030D Aurus II on 26/04/2013. a fault had occoured after three days of purchase. I consulted service center on 01/05/2013 for my issue, they submitted my handset and told for repairing it even it is in seven days replacement warrenty. till its around a month i havent recieved my handset.
SERVICE CENTER : Z.A. MOBILES GF-4 leela mension, nawal kishor road, Hazaratganj, lucknow.
JOB SHEET NO : SALUP034R6516
DATED ON : 01/05/2013
PHONE NO:[protected]/ [protected] (AASISH)
IMEI NO: [protected]
When ever i call service center for status of my mobile they only say contact to costomer care for details [protected]. On this toll free no. the executives do not help and give no particular answers for my request.
I request you for helping me out from such situation.
thankyou.

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

Dear Sir,

I Nitesh Singh purchased Alcatel OT806D Mobile as on dated 12/02/2012 with one year company warranty. after 5 months My Mobile Phone's touch
(Alcatel OT806D ) was not working and i given to alcatel service center for repairing and replacement of Touch paid on dated 20/07/2012 but till date my phone is not ready for use and every time i call for my mobile phone touch paid they always answer after 1 week your mobile phone will be ready but 4 months passed but my mobile phone was at same condition, The main incharge of alctel service center at Vapi is MR. Paramhans his mobile No. [protected], Whenever i Call to this person (Mr. Parmansh ) for my mobile phone they answerd me your phone will ready after one week, i call 53 time between 4 months but his reply was same.

Details of Alcatel Service Center Customer Copy:-
Job Sheet No. = MZIFSTO42120720R106
ASP CODE: MZIFGT042

Please do something for me .

Thanking you
Yours faithfully.

(Nitesh Kameshwar Singh)
[protected]
Vapi

+33 155 141 010

www.alcatel-lucent.com

148/152 Route de la Reine,, Boulogne-Billancourt, France – 92100

I have been applied for PF withdrawal claim by submitting form-10C. On 1st July I received SMS from EPFO that "Form-10C claim withdrawal has been rejected and rejection letter is under dispatch/dispatched". Its more than month now but still i have not received rejection letter.

Please check and confirm on the same.

Regards,
Govind Charmal
PF accnt No: MH/211244/2774