Ali Express Customer Care

+91 22 4233 5233

www.aliexpress.com

India

Dear team,
Few days ago i bought a mobile from aliexpress web site and i paid for the courier and for the customs, when i received the product and opened it i noticed that the back panel has a crack and also lot of dust in it, when i asked they are again and again they say its from factory, no factory will send out a product which has dust or crack in it, and the vendor has also agreed that they open the package for testing purpose so am not sure if the panel is changed in the testing place or where, when i enquired they are again and again arguing about the product is new and not coming to a conclusion and accepting that it has a dust and looks like its used. Am not sure if the testing according to them is using the product itself. When asked them about that they have suggested for a refund and when asked details they are behaving in a very rude manner. Please do advise on the same.
http://www.aliexpress.com/about.html

+91 22 4233 5233

www.aliexpress.com

India

Order ID: [protected]
Order time & date: 08:51 Nov. 23 2015

Estimated Delivery Time:15-60 Days
Processing Time:7 Days

But item not yet received & cannot able to initiate refund for the particular order.

+91 22 4233 5233

www.aliexpress.com

India

Please be informed that there is fraud transaction with axis bank credit
Card no 4514 xxxxxxxx 9360 on dtd: 02/04/2015. The transaction details
Obtained from axis bank customer care which as merchant name :
WWW.aliexpress.com, amount is 181.77 usd in inr is rs 11789.34. This
Transaction has not been made by me i shocked when i received a sms at my registered mobile that rs. 11789.34 was spent on your credit card.in
This regards i would like request to help me to get the disputed money
Back in my card limit. I shall ever be highly oblidge. For this act

+91 22 4233 5233

www.aliexpress.com

India

Total 3 Product is Not received, pls help me

Email Id : mdmr.[protected]@gmail.com

1) Order no.[protected]
Hot Sale USB to 3D Audio USB Sound Card Adapter 7.1 Channel Sound Professional Headset Microphone 3.5mm Jack Converter
Oder Booking Sep. 01 2015
[protected][protected][protected][protected]
2)Order no. [protected]
Ultra Thin SLIM Frosted Matte Back cover Hood Hybrid Hard Plastic Case For ZTE V5 Nubia Red Bull V9180 phone case XJQ
Oder Booking Nov. 22 2015
[protected][protected][protected][protected]
3)Order no. [protected]
New Fashion Hot Sale Mini Yellow Car Auto Washing Cleaning Sponge Block
Oder Booking Sep. 02 2015

+91 22 4233 5233

www.aliexpress.com

India

Sir/madame,
I recently got my state bank classic debit card (Mastercard) with which i am trying to make an online transaction at www.aliexpress.com.
Whenever i am initiating a transaction it is not getting processed. I get this message that there are insufficient funds in my account but this is not the case because i have sufficient funds to proceed for this payment.
Kindly see to this problem and reply for the same.
Also i would like something to be done about it.

Thankyou.

+91 22 4233 5233

www.aliexpress.com

India

I have received low quality product from aliexpress. I have returned but they are not giving me the refund of the product and courier charge. So i want 1404 inr (Peoduct price)+ 556 (Courier charge of returning) = 1960 inr. So refund 1960 inr. Order id: [protected]. Name – saon mondal. Seller information – consignee: zhu song
Street address: xia cheng kang ning lu 168 hao 1 don 303 shi
Street address2: 1 don 303 shi
City: hang zhou
Province: zhe jiang
Country/region: cn
Zip: 310000
Local number:[protected]
Mobile: [protected]

My information – saon mondal city – mollarpur, district – birbhum, pin – 731216, state – west bengal, mob – [protected]

+91 22 4233 5233

www.aliexpress.com

India

My order no is order no:[protected] i have open a dispute
Details
Did you receive your order no
Do you want to return goods no
Dispute reason: purchase protection is running out, but package is still in transit
Dispute order total: us $ 15.00 (Us $ 15.00 product price and us $ 0.00 shipping fee)
Refund amount: us $ 0.00
Dispute opened: jun. 16 2015
Returning goods: no
Requests detail: hello my dear friend! The goods still in transit, please wait patiently, i delayed the 20 days of receipt date for you, please cancel the dispute, thank you very much!
As i accepted to wait aliexpress is showing order is complete now i can't open dispute mean if i did not recieve product i can't complain anywhere and u can see product is still in china.
Tracking number origin destination status
Rg[protected]cn china india on route
History detail
Local date/time activity location remarks
18-may-2015 18:04 received by post office 100614
19-may-2015 12:49 departure export customs beijing

+91 22 4233 5233

www.aliexpress.com

India

Reference :- ordered item -> 3 pcs/set genie bra with removable pads
As seen on tv size: s, m, l, xl, xxl
Free shipping

We have not at all received the item booked in the mobile application (Ref: oder no. [protected]), but the status showing confirmation received.
But the item not delivered to the item to the below mentioned address
Karthikeyan n,
Plot no 4, annex ii, sai krupa apartment
Kamatchi amman nagar, mangadu
Chennai, tamil nadu, india
Zip code : 600122
Mobile : [protected]

+91 22 4233 5233

www.aliexpress.com

India

Hi,
Subject – order number – [protected]
This side saurabh sharma i orderd one voilet from aliexpress.com side i pay through debit card.
N now they not deliverd my product & in sysytem they show the product is delivered on 17th july 2015. They do totaly fraud. Pl help us.
Regards,
Saurabh sharma
[protected]

+91 22 4233 5233

www.aliexpress.com

India

I bought a nike shoes in aliexpress on december 2015. Since the quality of the shoes is very bad (Fake nike shoes) & the size is not matching, i opened a dispute with aliexpress, i raised a dispute with aliexpress but aliexpress finally closed the complaint & paid the amount to seller.
Aliexpress does not have english speaking customer care, only way is to contact them via chat, some times the customer care people send an email to seller by copying me in the email, even if i send email to seller there is no reply.

I need a refund and im ready to return the shoes, the shoe is not used, as it is as bought. Im ready to return the shoes but there is no responses from the seller and aliexpress (Alibaba) is not taking any actions, please help me!!