Ali Express Customer Care

+91 22 4233 5233

www.aliexpress.com

India

My parcel number rf[protected]cn had arriver at kolkata airport sorting office on[protected]:39. Since then there is no status change on tracking sites. Bellow are the details. .

[protected]:01
China, beijing, send item abroad (Edi – received) , air, kolkata airport sorting office
[protected]:39
China, beijing, insert item into bag (Otb) , air, kolkata airport sorting office
[protected]:39
China, 315129, receive item from customer (Otb) , air, kolkata airport sorting office
Origin country – tracking consuming: 656 ms – go to official website
[protected]:19
Beijing airport and left
[protected]:19
Beijing airport terminal, left hand navigation
[protected]:18
Beijing airport terminal, arrival
[protected]:40
Exchange bureau in beijing, has been exported
[protected]:27
Exchange bureau in beijing, have been exported to open
[protected]:38
Exchange bureau of hangzhou, have been exported to each other (Internal transit)
[protected]:07
Exchange bureau in hangzhou, has been exported to open
[protected]:59
Ningbo parcel business bureau, left, the next station "ningbo center"
[protected]:04
Parcel business, ningbo city council
[protected]:39
Parcel business, ningbo city council has accepted
[protected]:06
Electronic information has been received

+91 22 4233 5233

www.aliexpress.com

India

Hi,
I need to gift my fiance and her family a beautiful gift for which ask this seller which I find this torch as I already had this from another seller and when i need to purchase from that seller the torch is out of stock so I search aliexpress.com to buy from another seller and I found this seller and I ask him which one is best one from my fiance and after his recommendation only I placed an order with Order ID: [protected] Order time & date: 19:22 Dec. 21 2015 for 5 pieces of LED Torch. Out of 5 3 are faulty I Inform seller regarding this issue but he did not response many time then he ask me to send proof of faulty I click pictures and send him then he ask me to video proof I capture it and send it then he ask me to place another order of at least I torch then he will send total of 4 torch then I ask Why I have to placed another order and after that he avoid to response.

GURINDER SNGH
+91-[protected]

+91 22 4233 5233

www.aliexpress.com

India

Please help to customer this online site is cheating with customer, taking advance payment but product is not delivered to most of them, this site dont have customer care no nor customer care email id. i have attached some proof. this seller always exceed the product delivery time so that they dnt have to refund money.
Please help there are lots of customer in Complaint attachment you will come to know the truth, please visit the customer compliant site also : http://allcustomercarenumbers.com/Customer-Service-Number-Aliexpress-07342
this seller dnt mentioned the delivery address on package, that proof is also attached. They are not even ready to refund the money. they had putted my mob number as customer care number, everyday i am getting more than 50calls.
so please help us. This is China register site.
699 Wang Shang Road
Binjiang District
Hangzhou 310052
China
Tel: (+[protected]
Fax: (+[protected]
Please check and advise what we can do against this site.
Regards
Safar Shaikh
[protected]

+91 22 4233 5233

www.aliexpress.com

India

Iam purchase flip cover by ali express on[protected] order id[protected]. and I paid 3.93 dollar which is about rs.278 but seller not send me the product till date, by contact to ali express costomer care they said they have a despute option where we can open despute with seller and ali express also evolved to solve our problem but there is soo complicated procedure I completely not understand and closed despute which they now saying I'm closed a despute so i did not get any refunds they r completely cheaters they never send product and no guarantee for our amount plz take action against ali express and seller YouXinYuan Digital Phone Accessory Store
China (Mainland)

+91 22 4233 5233

www.aliexpress.com

India

I not receive my order from last three months and no massage receive to aliexpress but my pymant is cuted.please help me consumer forum…
My order number is 12781
184 lakkad pitha is receiving address

+91 22 4233 5233

www.aliexpress.com

India

I orderd 2 sets of boy dress almost 2 months ago and i dont recived any packets frome seller .. i put dispute and this seller come to my private and ask me to cancel the dispute they promiss me if i do that they can resend me the packets again i did it .. but now they dont have any response and i think i lost my money .. and i contact ali express helping pepols they allso very lazy to help me and very poor servise allso please dont buy anything frome this website 😈😈😈 … hate it

+91 22 4233 5233

www.aliexpress.com

India

Hello,
my parcel is stuck in kolkata airport sorting office from 22nd Nov and there have been no movement since then. there have been no response about my parcel, even after contacting airport and post office authorities. kindly help me in retrieving my parcel.
tracking ID: RF[protected]CN
name Gaurav Chauhan
mob: [protected]
email : gchauhan.[protected]@gmail.com
message being displayed
Destination Country – Tracking Consuming: 4006 ms
[protected]:00
China, BEIJING, Send item abroad (EDI-received), Air, KOLKATA AIRPORT SORTING OFFICE
[protected]:05
China, BEIJING, Send item abroad (EDI-received), Air, KOLKATA AIRPORT SORTING OFFICE
[protected]:16
China, 518103, Receive item from customer (Otb), Air, KOLKATA AIRPORT SORTING OFFICE
Origin Country – Tracking Consuming: 435 ms
[protected]:30
Beijing airport and left
[protected]:30
Beijing airport terminal, left hand navigation
[protected]:28
Beijing airport terminal, arrival
[protected]:57
Exchange Bureau in Beijing, has been exported
[protected]:57
Exchange Bureau in Beijing, have been exported to open
[protected]:26
The Shenzhen Exchange Bureau, have been exported to each other (internal transit)
[protected]:26
The Shenzhen Exchange Bureau, have been exported to open
[protected]:58
The Shenzhen Exchange Bureau, have been exported to each other (internal transit)
[protected]:07
The Shenzhen Exchange Bureau, have been exported to open
[protected]:17
Small package Center, left, next stop "Center in Shenzhen"
[protected]:14
Parcel centre
[protected]:16
Small package Center, has received send
[protected]:07

+91 22 4233 5233

www.aliexpress.com

India

Dear Member of Consumer Compliant Forum,

I ordered a product from the site of Ali Express 2-3 months back. They debited the amount right after my purchasing, but I have not received the product even after so many days.

I requested for refund after waiting for 30-40 days, but the reply I received is inappropriate. Hereby, I requset to kindly look into the matter and resolve my issue after issuing a notice to the concerned person.

The details of Vendor are as follows:-

Seller:-YY-Fashion Jewelry Store

+91 22 4233 5233

www.aliexpress.com

India

Order Number:
[protected]

China Post Ordinary Small Packet PlusTracking #[protected]

Product Details:90cm*90cm Women satin Square Scarf High Quality Imitated Silk Satin Scarves Shawl Hijab 2016 fashion style

Amount # 3.99

Order time & date: 04:11 Aug. 15 2016

Store name: HM Scarf

Website name: www.aliexpress.com

Store owner : Andy Lee
Country/Region: China (Mainland)

+91 22 4233 5233

www.aliexpress.com

India

The incorrect commercial behaviour of AliExpress, allow this bunch of cheaters to take your money after payment process (which require you send full picture of front & rear of your credit card and your signature + a ID document…are you kidding me??!); they hold the money even if the sale is not confirmed. This means that if seller for some reason has no more avalaibility of item, or you change idea, or any other trouble, your order will be closed, and your paid money kept until…company revision (appeal) of the case; means days or working weeks before have your dollars back.
So, be advised of this kind of "dark practice" before you buy on AliExpress. Also beware or weird raising of final deducted amount caused by obscure addendum.