Apollo Munich Health Insurance Customer Care

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

We have purchased policy with full payment and not received full amount as refund

Hence before proceeding for insurance policy we have explained all diseases to the insurance company representative and give all the information about the person but still you confirm that it will proceed the insurance policy and that really doesn’t matter and ask to process for medical tests and the representative give the particular policy which is cover sugar and bp problem.

After policy purchase and medical tests you have rejected the policy by your end saying that the person having high sugar and it will not be processed for insurance

And you refund the amount

In the case if any policy rejected by your end you should refund the full amount

So why we bear the amount which you have not return

Please explain why you not able to refund full amount.

If you still not able to refund the amount

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

We pathansitu company requested to add/ deletion of employee in group health insurance on 5th nov 2019. Till now it is not done and will update in couple of days. If you take this much of time for this process how can we prefer your policies, other company doing this work in 24 hr. If not possible to do tell me the same thing. Please dont waste customer timely extending so many days

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

Dear sir mene apollo munich se apne father ka health insurance kraya tha ab unka accident ho gya h vo 30/11/2019 se hospitol m h hospitol se bar bar approval k liye apply kiya ja rha h bnha se approv nhi bhej rhe h jisse kafi problem ho rhi h hm discharge nhi kra pa rhe h jiska sikayt company ko kiya ja chuka h ek bar complend number 6316632 mila h policy number 120100/12001/2018/a012708 or id number 694682 h mr. Manbir singh bhati k name se to plese apse reqset h ki problem sholb kraye. Thanku

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

I have taken insurance policy for rs 5 00 000.00, before issuing policy they
Have conducted pre medical test and after being satisfied with the findings
They have issued policy, by eliminating claim to prostrate and any related claims. I was hospitalized at hyderabad at sri sri holistic mr mr19022081 and admitted on 07.09.2019 and discharged on 08.09.2019 with complaint of shortness of breath associated with sweatings since 1 day, chest discomfort since 07.09.2019. I have claimed rs. 21100.00 which later disallowed on the ground that i have not produced 1. All prescriptions of joint pain since 30 years, though i have complied other two items.

On 02.07.2018 i consulted dr. M. Shankar rao, orthopedic for knee pain at right leg, he prescribed some tablets, after its use i was relieved from the pain and i also forget it. Now the insurance company claimed that i did not disclose the fact of pain in the right leg at the time of pre medical test. The insurance company apollo munich disallowed the claim on the ground that i am suffering from ostio arthiritis, without seeing the patient, without conducting any laboratory tests
The action of the insurance company shows that they want to evade the claim with some pleas, which was not new to them since i have seen so many consumer cases against the company for such of their acts.
Will you please settle the matter basing on natural justice.

Seetapathirao,
Advocate d/ 11.01.2020

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

My aunty met with a accident and suffered a fracture, the policy says accidents are covered after 30days of policy bought. Yet her claim was declined giving a reason that the treatment which was done to save her life is not covered. She is a widow and with no source of income. She had to beg others to get her treated. What is the use of taking such health insurance which is famous for declining claims. Some day you will be in her shoes and it is going to hurt you very bad.

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

Dear sir,
I (Mrs. Rohini valluru) and my daughter (Miss. V v srimukhi) having apollo munich policy with following numbers respectively
1. Pe01444930
2. Pe01415072
Every year we are getting problem with renewal process, we have approached your team
1. Mr. Lohi[protected]
2. Mr. Sanjay das[protected]
3. Mr guru[protected]
And called the above guys several times (Last 10-15 days) to resolve the issue. We are maintaining sufficient funds in our bank account which was linked to policy and auto renewal option is also enabled from bank side.
How ever your employees are not at all responding and resolving my problem, and we are approaching consumer form and irde to take action against the team.
I request you to kindly look into the matter and take appropriate action to get active state for my policies also request you to take an severe action against the above said employee so that other customers may not face the same problem.

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

I am a customer of you from last 6 years. this year health jinn app shows that there is no active policy. this is non sence.

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

I would like to share my experience with my Health Insurance Company APOLLO MUNICH(now being referred as HDFC ERGO)

I am of the opinion that Health Insurance shall not be used for small health issues, but it will be helpful at time of critical hospitalization.

My opinion was proved wrong. I am paying Rs40000 pa towards my family health insurance, but I had not received a single rupee for critical illness which cost me nearly 11LACS. But the insurance company troubled me a lot.
The apps, Technology of Insurance Company is only a marketing strategy, but could not give the customer a single rupee.

Policy number: 130100/11301/AA[protected]
HDFC ERGO ID : [protected]
CCN No : RC-HS[protected]
Claim 760370

My wife suffered acute CEREBRAL SINUS VEIN THROMBOSIS, nearly 90% of brain veins are blocked and the doctors of Continental Hospitals graced and by their grace, my wife survived. But please see how the Insurance Company responded in this whole episode.

For the cashless claim, the hospital and Insurance company corresponded with each other. For a claim amount of Rs160000, Insurance company sanctioned just Rs30000, but please note that Rs160000 of claim amount is all medical expenses and Insurance Company came forward to pay just Rs30000. Before discharge from hospital, for another claim of Rs10lac, Insurance Company sanctioned another Rs30000

Hospital people submitted all relevant documents and finally they said
“We had done our best, the Insurance company not responding properly, you have to pay bill by yourself”. In this way, I could not get a single rupee from Insurance Company and have to bear nearly Rs11lac by myself.

Following are the experiences with respect to my reimbursement claim
The claim just disappeared from the app
When asked about reimbursement through gmail “Your concern was registered”, “Your issue was resolved” are the replies but not single paisa.
When approached their office at Hyderabad”we are now in transit from Apollo Munich to HDFC ERGO, we don’t have module to know your claim status”, “We are not at all concerned with HDFC ERGO”, “staff are leaving the company due to covid”. These are the replies
God only knows how my reimbursement will be settled. All the original medical reports I submitted are at the mercy of HDFC ERGO.

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

Dear sir/ma’am

I puneet khattar son of mrs lata khattar.
Case id: 576297/1
My mother is suffering from disease due to which she is admitted in max super specialty hospital vaishali ghaziabad. We have taken policy from apollo munich health insurance company 1 year back in march 2018.

And now we applied for cashless claim from apollo munich health insurance company and they rejected my request and saying there is possibility of pre external disease due to which we cannot approve your request.

For which senior doctor from max hospital already given the statement (Given on doctor letter head with stamp) that the disease is recently diagnosed and there is no past history or any treatment taken by patient for the same.
Doctor number is already mentioned on letter head they can call him and confirm for the same.

We belong to middle class family thats why we have taken insurance from apollo munich for our safety and security. But they are not considering my mother condition and saying we have taken the insurance because we already know about that disease. Kindly clear why should i wait for my insurance instead of not doing treatment of my mother. Why would we take risk of her life because of 2 lakhs rupees.

Kindly help to take any action against it.

Regards,
Puneet khattar
[protected]

+91 124 458 4333

www.apollomunichinsurance.com

Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India – 500033

I made health insurance from apollo munich from 2013 to 2015 then it is portable to religare insurance from 2015 to 2018 again it is portable to apollo munich from 2019 to 2020 vide policy no.150200/11121/aa00980903. As per your commitment whatever the facilities avail by the previous insurance company the same will be provide by your company. When i port to apollo in 2019-20 there was no sign/symptoms of any disease of my family. So here there is no question of hiding /suppression of any facts arises pertaining to disclose of the any kind of health problem.

Whatever the documents provide by treating doctor in that wrong date is mentioned after that it is corrected by doctor authorization letter and the same (It is purely fault by the doctor not from my end) is submitted in your organization for the cashless request. So, why should i suffer? It is not my fault.

But, based on the treating doctor wrong report in spite of given the correct report by the treating doctor your organization put four years exclusion for perianal fistula and also discard my policy vide policy no.150200/11121/aa00980903.

So, it is my humble request for wave off the four years exclusion for perianal fistula and also not cancel my policy vides no. 150200/11121/aa00980903.

Sir if you not wave off my four years exclusion for perianal fistula and also continue my policy vide no. 150200/11121/aa00980903. Then i will go to higher authority grievance department as well as consumer court.

Awaiting for your kind response and reply.

Thanks & regards

Paresh kumar mohanty

Mob:[protected]

[protected]

Policy no: 150200/11121/aa00980903