I am writing this email regarding my faber product "faber stilux 3d t2s2 bk tc ltw 90" purchased on "07-aug-2019".
I am very old customer and using faber product quite long. This product really dissatisfy me with product quality as well as with service provided against my multiple complaints.
From very first day i have raised the issue related to front panel mirror. With my continuous follow-up and phone call service team replace by sending wrong part. Again i started follow up and faber team replaced with part that is not similar as i purchased. They install the part very roughly and part seems very bad due its different color. When i raised this concern i got answer now we are making this part like that only.
As soon as they installed the panel and mirror, touch panel stop working. It’s really very bad experience with this product.
I have requested to replace this product completely.in case i have to provide some addition cost i will pay for that but please help me to sort this issue with your due diligence.
Hope you understand customer pain and resolve with your best options.
Thanks
Sushil malik
[protected]