The chimney was installed on 22.05.2019. The service to be provided by n. C. Sales & services, kolkata 53. For last 20 days, the switch for the fan (Which actually runs the suction) is non functional. Called the designated service centre, they asked me to call the all india service centre [protected]. I booked the complain and paid cleaning service (Only faber is the company who does not provide free service for one year) on 02.02.2020. None responded till date. (13.02.2020). When called again today, the lady at the telecaller told that one service manager has been allotted (Name surjit ganguly, m [protected]). But the phone number does not exist.
Is faber like this only??? Is it a fake company without any engineering back up (Actually this issue has been told to me by the nc sales and service that faber does not have technicians for after sales service)