I had purchased a auto- ignition glass bodied cook top the makers of which were the reputed Faber company , about 17 months ago. i paid a big amount and purchased the best model available. but i was disturbed when i started facing problems within a few days. It would not work automatically! i had to use lighter, so what was the point in paying 3 thousand more for an auto ignition model and still using a lighter? The local dealer was very co operative and would make the services of a technician available whenever i demanded. but worst part was that they could not do much, as almost every fortnightly some technician would come and open it and do some thing here or there , lift the knobs and somehow it would work then. but again within 3-4 days it was the same story. Though i got frustrated i didnt give up, for almost 10-12 months this story went on. The technicians started losing interst and started making excuses. then i called the faber company' incharge for this area, Mr Kaushal Rathod, and requested him to look into the matter. On his instuctions perhaps , the servicing people came again , and told very frankly that they couldnt handle it anymore and would send the appliance to Pune, and they promised to come back after a few day to collect it and provide us a standby. Then again after a loooong gap they came again to collect it, but no standby was brought!!!!!!!!!! Then he said he would come back with a standby by evening, but he never turned up after that nor did we get any message from them. I am frustrated now, I have wasted a lot of time, a lot of money on phone calls other than the money spent in buying the appliance, plus i have gone through a lot of psychological strain due to all this ordeal which has been going on for such a long time. the company refuses to give us another piece, they are unable to rectify the problem. I am requesting the consumer court to come to my rescue please help
………milan phadnis
f 5 shriram apartments
opp. ram mandir
nagzar curti
ponda goa
403401